Australias bargain online shopping department store. Buy appliances, bedding, electronics, furniture, gym equipment, perfume, rugs, toys, and wine at discount prices at Deals Direct today!
I have purchased items from this company before, and without issue.
Last month I purchased a tumble dryer, which after 3 uses stopped functioning. I contacted the support centre for the dyer, and was advised it was indeed faulty and to contact deadsdirect for a warrenty refund or replacement.
I did this via email (via their website) and was asked if I wanted a replacement or refund.
I replied to this, and was sent an email stating they were sorry for my problem and wanted to know what the problem was (it was like it created a whole new ticket and my original message with everything explained in detail vanished into thin air.
I replied again explaining everything, to then eventually get a reply stating they would need to organise a courier to pick up the item. I replied to this and told them I work 2-4 days away from home every week and gave them dates I would be available for pick up.
eventually i get another reply stating they have booked the pick up, and saw it was for a day I would be away. Of course I emailed them advising them AGAIN of the dates I am available and told them that date was not one of them, I got reply saying they would change it. On the day they had originally booked the pickup I found the courier had indeed tried to collect the item and left a card. I contacted Dealsdirect advising of this along with a new selection of dates I was available. I got a reply from Michael (same person who messed up the first time) saying he was sorry,would book a new date and let me know once it is confirmed. Of course no email or confirmation was received, however another pickup was attempted on one of the days I was away AGAIN.
I contacted Michael again and again gave a new selection of availability dates.
eventually I get a call from Michael stating he had organised the pickup and that I can leave it outside. I was above frustration as once again he had booked the pick up for the next day, a date I was not home, I told him I was up north and not at home, to which he replied again with the fact I could leave it outside (i nearly pulled my hair out, as he was not getting the fact I was no where near my city let alone my house) on a side note he sounded indian, so the communication barrier was there for sure. I told him I would be available a couple of days later on a monday, to which he advised he would book, and FINALLY (nearly a month after my first contact) the pick up was done.
Of course I sent an email stating I was not happy and wanted a refund instead of a replacement, as I have no interest, nor the patience to deal with this company again.
I also went to contact their customer service manager via phone to make a complaint, to be directed to an obvious voip connection (which you hear when being transferred to an outsourced call centre) and indeed an american/indian sounding person answered the phone .. I hung up as knew it would get me nowhere.
I have purchased a panel heater from Deals Direct and as soon as I started using it I realised it is faulty. I have contacted customer service through live chat and they mentioned that product is now out of stock and I will be able to get a refund so need to wait for the RA number in the email. The email received did not contain RA number and was asking me if I wanted to repair item. I did not, so have not heard from them again. Next day I called them and asked again to receive the RA for refund, they said it will arrive today. Again the new email did not contain RA and was telling me I have to take the item to some repair shop. I have replied again that I do NOT want to repair the item and I do not want to waste my time going around repair shops and waiting who knows how many weeks for the repair. The heater is required urgently as its really cold in our house so I will be buying another one somewhere else. So all I want is the RA number so I can just return this faulty item through Aus Post and not waste any more time with this.
I am a daily online shopper using a variety of stores both in Australia and overseas. My recent experience purchasing from Deals Direct was extremely poor. I ordered a pair of size 14 jeans and was supplied with size 9 jeans. I requested return and it was declined with a comment "send us a photo of your usual size 14 jeans and a photo of the one you receive in one photo so we can compare the difference in sizing. You can also send us photos showing the measurement of the waist and length." I don't have time for this! Ridiculous- they should send the correct size and I have decided to donate the jeans to the opportunity shop and not shop at Deals direct again.
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Last month I purchased a tumble dryer, which after 3 uses stopped functioning.
I contacted the support centre for the dyer, and was advised it was indeed faulty and to contact deadsdirect for a warrenty refund or replacement.
I did this via email (via their website) and was asked if I wanted a replacement or refund.
I replied to this, and was sent an email stating they were sorry for my problem and wanted to know what the problem was (it was like it created a whole new ticket and my original message with everything explained in detail vanished into thin air.
I replied again explaining everything, to then eventually get a reply stating they would need to organise a courier to pick up the item.
I replied to this and told them I work 2-4 days away from home every week and gave them dates I would be available for pick up.
eventually i get another reply stating they have booked the pick up, and saw it was for a day I would be away.
Of course I emailed them advising them AGAIN of the dates I am available and told them that date was not one of them, I got reply saying they would change it.
On the day they had originally booked the pickup I found the courier had indeed tried to collect the item and left a card.
I contacted Dealsdirect advising of this along with a new selection of dates I was available.
I got a reply from Michael (same person who messed up the first time) saying he was sorry,would book a new date and let me know once it is confirmed.
Of course no email or confirmation was received, however another pickup was attempted on one of the days I was away AGAIN.
I contacted Michael again and again gave a new selection of availability dates.
eventually I get a call from Michael stating he had organised the pickup and that I can leave it outside.
I was above frustration as once again he had booked the pick up for the next day, a date I was not home, I told him I was up north and not at home, to which he replied again with the fact I could leave it outside (i nearly pulled my hair out, as he was not getting the fact I was no where near my city let alone my house) on a side note he sounded indian, so the communication barrier was there for sure.
I told him I would be available a couple of days later on a monday, to which he advised he would book, and FINALLY (nearly a month after my first contact) the pick up was done.
Of course I sent an email stating I was not happy and wanted a refund instead of a replacement, as I have no interest, nor the patience to deal with this company again.
I also went to contact their customer service manager via phone to make a complaint, to be directed to an obvious voip connection (which you hear when being transferred to an outsourced call centre) and indeed an american/indian sounding person answered the phone .. I hung up as knew it would get me nowhere.
worst customer service ever!