Online sales of swimming pool equipment, including pool pumps, saltwater chlorinators, pool & spa chemicals, pool cleaners, filter cartridges, pump baskets, pump lids, skimmer baskets, spare parts and more.
Justine would not shop at Direct Pool Supplies again.
Horrible Horrible Service
Horrible is an understatement.
I ordered from Direct Pool Supplies as I had not heard of them and the reviews on their website seemed very positive.
I ordered on a Monday at 9am. On the Thursday, I had not been sent a shipping confirmation so I chased them up. They told me they had been extremely busy and they advised me that the order would ship the next day. The following Thursday I chased them up as I had not received anything from them nor had I received a shipping confirmation. They (John apparently who I suspect was actually Mark - see below) called me up and told me that they had been advised that the item had been shipped that day.
I asked for Mark Dean (who had told me that the order would ship the prior week) to call me. I was told that it would be unlikely for Mark to call me as they were too busy. I told them he better call me and they hung up on me.
Direct Pool Supplies is the most unprofessional business I have ever dealt with. They are liars, unprofessional and rude.
So much for giving a business like this a go. I will stick to my local pool shop from now on.
I ordered from Direct Pool Supplies as I had not heard of them and the reviews on their website seemed very positive.
I ordered on a Monday at 9am. On the Thursday, I had not been sent a shipping confirmation so I chased them up. They told me they had been extremely busy and they advised me that the order would ship the next day. The following Thursday I chased them up as I had not received anything from them nor had I received a shipping confirmation. They (John apparently who I suspect was actually Mark - see below) called me up and told me that they had been advised that the item had been shipped that day.
I asked for Mark Dean (who had told me that the order would ship the prior week) to call me. I was told that it would be unlikely for Mark to call me as they were too busy. I told them he better call me and they hung up on me.
Direct Pool Supplies is the most unprofessional business I have ever dealt with. They are liars, unprofessional and rude.
So much for giving a business like this a go. I will stick to my local pool shop from now on.