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I ordered flowers today and found their website more difficult to navigate than their competitors. It didn't allow me to jump to the occasion I was looking for, instead I had to scroll all the way down. Also in the checkout, the character limit it too small so I had to shorten my message.
I placed an order on the 2 May for flowers, Isle of White $124.95 and received a payment receipt and a confirmation of the order together with 'Thank you for choosing us for your floral gift needs. We greatly appreciate your business.' The flowers were to be delivered on the 5 May to my cousin; my husband and I were unable to attend her father's funeral and we expected that the flowers would be delivered as ordered and confirmed. However, on the delivery day 5 May the money was refunded to our account and a 'refund receipt' email, not giving any reason for the refund. We were away, and not able to access internet or emails, so were unaware that this had occurred, until a week later. To not have had the flowers delivered for this occasions was very upsetting - and to not have any explanation given is extremely poor business.
To make matters worse, I have sent two emails to customer service to enquire firstly if the flowers were delivered and then the second to enquire WHY the flowers were not delivered and the money refunded - NEITHER of the emails have been answered. This is totally unacceptable - and distressing, particularly given the circumstances and in which the flowers were meant to give comfort and our condolences.
Store Representative
Hi there,
I am so sorry to hear about your order. What you have experienced is completely unacceptable. Are you able to please send me your order number at your earliest convenience so I can look into this for your immediately.
Amy, Ref:4249.615921. I have now been informed today 20 May, by email from 'Jasmin' that the company does not deliver in this area and apologising for the 'inconvenience'. This is totally unacceptable that it would take THREE EMAILS (over a period of one week) and A POOR REVIEW AND 18 DAYS AFTER THE ORDER WAS PLACED, ACCEPTED AND ACKNOWLEDGED AND 15 DAYS AFTER THE REQUESTED DELIVERY DATE for your company to inform me that it does not deliver to this area. The online ordering system accepted the address and post code for delivery - surely this is a problem with the program that it would accept an address that the company cannot deliver to. Further the confirmation and receipt was forwarded on the 2 May. It has not caused me 'inconvenience', it has caused my family and me DISTRESS at not having these flowers delivered for a family funeral. If contact was made with me in a timely fashion, to inform me of the situation, I could have made other arrangements for the flowers - instead the lack of communication has indicated a total lack of regard for my custom.
The arrangement I chose online looked nothing like the arrangement that was delivered by Hobart Petals rep. The "online version" had beautiful pink flowers, closely bunched into an impressive arrangement. I chose this for my Mothers birthday as she loves pink. The arrangement delivered had less flowers, heaps of greenery filling in holes, and a completely different colour (mostly white and nothing pink). Never again!
I ordered some balloons to be sent to my mother for her birthday. The balloons didnt even last 5 hours before they started to deflate,
When i spoke to the company i was brushed off, told someone would call me no one did. I called again and spoke to someone and i sent through pictures. I did miss the return call that i eventually got. I emailed Petals Network and they offered me a 25% refund for the trouble which is what was more insulting than anything.
I would not recommend using them, false advertising saying that the balloons would last 3-5 days when they dont even last 6 hours.
I required a hamper for a friend's baby, in a rush i accidently selected the hamper for a baby girl (very pink) instead for a baby. I called up the support number and they were able to change my order before it was dispatched.
I ordered flowers from Drummoyne Flowers and I was able to get it delivered the same day and without any delivery charges. Very happy customer, would shop again.
Store Representative
Hi Preshes, thanks so much for your lovely feedback. We're pleased to hear that the flowers were delivered on time and that you were happy with our service the second time round! We look forward to sending more flowers with you in the future.
Ordered flowers from Petals Network again and it was quick and easy to place the order. The recipient was happy with the arrangement and the free delivery just makes this more affordable.
Store Representative
Hi Preshes, thanks for your feedback. We're glad to hear you had another positive experience with us! We look forward to sending more flowers with you soon. The Petals Network.
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