Dell Australia offers Laptops, Ultrabooks™, Tablets PCs, Desktops, Monitors, Servers, Storage, Printers and Computer Accessories for all of your home or small office needs.
I purchased this refurbished monitor from the factory outlet area of the website for $189 delivered which is a great price for the monitor.
The monitor arrived at my house, when I got home 5 mins later I saw the note in my mailbox. Because of this I would have to wait another day even if I wanted to collect it, which I couldn't as the depot was miles away!
The shipping company was just a straight up pain, especially because of the requests Dell gave them, such as no change of address or unattended delivery.
I got the monitor the next day and opened it up only to find it split in-half. I immediately called them and reached their (terribly hard to understand) call centre, they wanted to give me a refund. I refused, stating my rights to get a replacement.
Anyway, several unreturned phone calls later I get an email address after having to call them back around 3 times. This person on the other end of the email was insisting that I would not be receiving a replacement of any kind because I stated my ACL (Australian consumer law) rights. We ended up settling on a replacement refurbished model. This took 1 week from the time I got the faulty monitor!
I recieved it today and am yet to send the other one back to them. Even better, I actually recieved a brand new one! So I'm very happy, the monitor is awesome!!
Customer service is terrible and unreliable.
Shipping is fast but annoying.
Pricing is great on the outlet site but still a lot more expensive than other brands :P
Only 1 year warranty on outlet items (new or refurbished) and I wouldn't really want to have to deal with them!
Have previously bought a 24" screen from Dell, and thought I needed another one as it is easier to compare items. The normal price of the Monitor Dell, and all their products, are quite high, but I guess there a level of quality and service included into the costs. However, Dell always have sales on their products and can range for 10 to 40% off. In my case it was about 30% off.
After ordering the product, I received an email which said it would take approximately 2-3 weeks for delivery of the monitor. I thought that this was a bit long considering its all packed up and should just really be shipped to me.
To my surprise i received it in 3 working days. I think the 2-3 weeks disclaimer is for if the product is not in stock.
After opening the monitor and plugging it in, found that the button on the screen were broken and didn't work. This was a bit annoying as I wanted to use it that night. I rang dell up for a replacement monitor. This was a Wednesday. They said they would call me shortly. Dell's definition of shortly is actually the next day. Think they should have just said that.
Replacement was actually 2 business days which spanned across the weekend. Their NEXT DAY replacement/repair is actually 2 days. I think they should have said that rather then next business day. In fact they couldn't even call me the same day and took them 1 business day to get back to me. Close to 5pm that day.
Replacement did arrive on the Monday. The replacement process requires you to re-package your product and attach a slip. Then call another courier to come and take the product. For some reason they couldn't do it all at once, which i thought was annoying as i needed to organise another person to provide that to them.
However, having said all the above, I think that they were quick to provide a replacement and it was hassle free. Thanks Dell!
I could customise what I wanted in my laptop, I decided to get add-ons which are included in the $900.90 I paid. I purchased 3 yr next business day onsite service, backpack,15 months antivirus and microsoft office package.
The laptop came packaged with foam in a cardboard box, it was secure so the laptop would not be able to be damaged during transit.
I am happy with the laptop and am still using it now, I have had a few minor issues here and there but the customer service team is so hard to get through to so I just work my way around the issues with the laptop.
The shipping was estimated to be around two-three weeks after I placed my order, however, surprisingly enough I received my order after four days placing my order. It was an extremely nice surprise, and the laptop was beautifully presented at top-notch quality. The service at Dell is amazing. There have been many mishaps, and the Dell support team have always been of huge assistance.
I constantly find myself purchasing Dell Products as they seem to be the most reliable, easy set up and most supported(Computers, Laptops & High-end Printers) that I have personally experienced using in both an office and home environment.
My most recent purchase was placed on the 20/11/2012
for
3 X 210-39393 Vostro 470 Mini Tower (Direct) - 3rd Generation Intel(R) Core(TM) i5-3450 Processor (3.10GHz, 6MB, 4C)
3 X Microsoft® Office Professional 2010 3 X Windows 8 Pro, English (64bit) 1 Yr Next Business Day Onsite Service Warranty Plus a number of other add ons. Free Shipping
I received almost immediate confirmation of my order however was disappointed when it advised "Your Estimated Delivery Date for this order is on or before 2012-12-07" as I had new staff starting on the 29th of November. I contacted the call centre who advised this is a standard estimation and its likely I will receive them prior to December however understandably could not guarantee this. The great price I got (cheaper than I could find with resellers) would justify having to wait if need be.
To my surprise the computers arrived 5 working days later on the 27th. They were easy to set up for our staff and touch wood there have been no apparent issues yet.
This just confirms in my mind that ordering through the Dell Store Online is the the most hassle free & supported ways to purchase Dell Products, and they always seem to Under Promis, Over Deliver which is a nice surprise :) I will always cross check to find better prices however the competition will have to do more than just match the price for me to try them out when I make my next Dell Purchase!.
I bought my first colour laser printer (Dell 1320cn) from Dell and was amazed at its value. They had the lowest prices for a colour laser printer with free shipping that their competitors just couldn't match and the reviews were positive too. It worked well until a little over 2 years later when the printer started printing duplicate pages for no reason. It only came with a 1 year warranty and gave no problems during that period.
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The monitor arrived at my house, when I got home 5 mins later I saw the note in my mailbox. Because of this I would have to wait another day even if I wanted to collect it, which I couldn't as the depot was miles away!
The shipping company was just a straight up pain, especially because of the requests Dell gave them, such as no change of address or unattended delivery.
I got the monitor the next day and opened it up only to find it split in-half. I immediately called them and reached their (terribly hard to understand) call centre, they wanted to give me a refund. I refused, stating my rights to get a replacement.
Anyway, several unreturned phone calls later I get an email address after having to call them back around 3 times. This person on the other end of the email was insisting that I would not be receiving a replacement of any kind because I stated my ACL (Australian consumer law) rights. We ended up settling on a replacement refurbished model. This took 1 week from the time I got the faulty monitor!
I recieved it today and am yet to send the other one back to them. Even better, I actually recieved a brand new one! So I'm very happy, the monitor is awesome!!
Customer service is terrible and unreliable.
Shipping is fast but annoying.
Pricing is great on the outlet site but still a lot more expensive than other brands :P
Only 1 year warranty on outlet items (new or refurbished) and I wouldn't really want to have to deal with them!