I ordered Tom Ford prescription glasses ,and only found out they were discontinued after paying and only by checking order status .These frames are still being advertised on their site ,they have my money and say it will take 5 days to credit my visa account, by which time they have had my money for nearly 3 weeks . is this how they make money by advertising products that are not in stock . they actually chased me for the prescription and at no time told me they couldn't supply
I placed an order with Vision Direct on 25 April 2013 for a pair of Jackie Ohh Rayban Sunglasses (non-prescription). The website is fairly easy to use, so had no trouble with ordering.
On 27 April I received an email notifying me that my order is in stock at the Ray Ban distributors logistics centre and is preparing for dispatch to Vision Directs warehouse.
And then...I heard nothing. The website specified that dispatch time on these glasses was 5-11 working days, so 16 days after ordering I emailed their Customer Support Team on 17 May. I received immediate acknowledgement of my contact, however did not receive a response until 20 May.
The Customer Support Officer informed me that I was in luck that after he checked my order, it had been dispatched on 20 May via courier, and that I would receive another email with a tracking number to confirm. I did not receive this email with a tracking number.
On 21 May I received another email form the Customer Support Team, this time informing me there had been a further delay with my order, and that they estimate it will be another 5-11 days until my order is fulfilled. They offered a 5% refund as incentive to keep my order.
I wrote back to them expressing my confusion as to the intent of their two different emails (from the same person, mind you!), however, on 22 May I received my sunglasses!
This is well over the expected delivery time, and I am somewhat dissatisfied with the confusing customer service. I don't think I will purchase from them again (..if only I had read about them on estorereview.com.au before I placed my order!)
I bought a pair of sunglasses from these guys and it took a while (two weeks approx.) for them to inform me that they had no stock in those pair of glasses. So, I decided to get a pair that was available, which was the Rayban RB2132 and there was a delay of about an extra 3 weeks. The glasses were very flimsy and very fake looking.
When I had called them about these problems, their staff were very rude and didn't even care about my problem.
I would never consider shopping from this shop ever again.
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