Original item lost in transit, but replacement sent for free
Ordered an PainPod Massager for a relative who has health concerns
Payment was quick and easy and the order was shipped for free. i received an item posted email with a tracking number
However, the package remained "in transit" for over two weeks.
As the item was coming from Queensland, i felt that it was taking too long, so i called Australia Post, who advised me to call the store.
I called up Chemist Australia and was advised that they would look into it for me. Not hearing a reply after 10 days, I called again and was told that the item had been lost in transit (assumed stolen) and they were unable to track its whereabouts.
A new massager was sent out, this time to an alternate address for security concerns. A little inconvenient but understandable considering the disappearance of the first one.
All in all, it took around 2 months for the item to arrive. No fault of Chemist Australia, as they were helpful (if somewhat slow) in re-sending a new massager.
Got a voucher for free shipping on the Chemist Australia and used it in conjunction with sales items. Ended up with a box of 100 Panamax tablets delivered for $0.99. However, it took close to 2 weeks for the order to be shipped out. My order was received 3 days after it was marked as shipped. The website ordering system is basic and easy to use.
Payment was quick and easy and the order was shipped for free. i received an item posted email with a tracking number
However, the package remained "in transit" for over two weeks.
As the item was coming from Queensland, i felt that it was taking too long, so i called Australia Post, who advised me to call the store.
I called up Chemist Australia and was advised that they would look into it for me. Not hearing a reply after 10 days, I called again and was told that the item had been lost in transit (assumed stolen) and they were unable to track its whereabouts.
A new massager was sent out, this time to an alternate address for security concerns. A little inconvenient but understandable considering the disappearance of the first one.
All in all, it took around 2 months for the item to arrive. No fault of Chemist Australia, as they were helpful (if somewhat slow) in re-sending a new massager.
Hopefully my relative is making good use of it.
Would buy from Chemist Australia again