Kogan LED TV and LCD TV prices smash the competition. Discount LED televisions is our specialty. You can buy a discount LED TV and LCD TV from our LED TV Online store. The best value LED TVs and LCD TVs in Australia. We cut out the middle men to give you LED TVs with huge discounts.
order product said 1-2 day dispatch, checked my account it said 8 days till dispatch, confirmation emailed a different product ordered with a 8 day dispatch. found online help very rude and unhelpful, took forever to get through to phone help who then transferred me to senior help, who had no idea what had happened with order. so they re order my order and 8 days later still no arrival, hope my refund gets here quicker. will NEVER order from Kogan again
Having to return a Kogan TV (which have all been terrible) for the 3rd time I was provided with some left over store credit. With Kogan’s range of products mostly either stuff that’s cheaper on eBay or things that are more expensive than $10 (the store credit value I had) I decided to go with a screen protector for ~$10 as the ones on eBay for my phone weren’t a very good fit.
This sounded like a good idea of how to make use of this credit until I found that the shipping was almost the same price as the screen protector… So I decided to leave it for a while.
Several days later I found out Kogan were having 24 hours free shipping, so I decided to grab the screen protector during this period.
Checkout was pretty easy and the site worked quite well on mobile so that was good.
I received a confirmation email, all I had left to do was wait for my product.
So I waited, and waited, and waited. Then 1 month later, it came.
1 entire month, for an Australian store. Now I do realise that it stated on their site that it shipped from Hong Kong. But an entire month, eBay purchases from Hong Kong arrive in half that time. I hardly heard from them either during this period, and their prices are crazy inflated for the type of stuff you could buy on eBay for $1 or so.
When it did arrive however, it was in retail packaging which was nice. I haven’t had a chance to use it yet however.
I bought a phone and the charging port was faulty so it would only charge when held firmly. They are making a return very difficult and seem to have designed a process to make you give up. And to be fair I probably would have if it wanted a $500 product.
I would be really careful about using these guys as if there is a problem with the product your really in for a major hassle.
Totally agree! I recently bought over 12 items from Kogan. Everything seems fine until you need their customer support personnel to help. If you haven't received the goods after lengthy wait, they would tell you to check with Toll yourself as 'we have never guarantee the delivery time'; or if you want to cancel an order 5 min after placing the order which was placed 10pm at night, you would be told that it is too late to cancel and 'we are sure you will love our products'.. . It really feels the company is run by a bounch of very mean people. Will not use them again!
In March 2015, I ordered an SD Card for my GoPro. The confirmation email said that my item would be shipped in one week, and I must then allow an additional three business days for my item to arrive.
After three weeks of waiting, I tried to log into my Kogan account to track my order. I was not able to log onto my account, and I was unable to change the password.
I phoned the number provided by the website, and the gentleman in the call centre told me that they were having technical difficulties, and as such he could not see my order. He said that technical difficulties had also frozen all the accounts. He said that he would contact management, and let me know. I never heard from him again.
Two days later, I phoned again and a lady told me that my item had not been shipped at all. When I asked to be put onto management, I was told that my order had been shipped, and that I should have it already. i was then passed around from person to person, and told three different stores about when my order would arrive. Some people felt that my order should have arrived, yet others said that it had not been shipped yet. I was also told that they did not provide tracking, as they could not guarantee that my product would arrive.
After waiting for six weeks, and lots of different stories about where my order was, I asked for a refund. I was told that I could expect the money to be in my account after seven days. It has been two weeks, and I am still waiting for my money, and a response to my emails. I have still not received my product, that should have allegedly arrived on multiple occasions.
I bought my SD Card from JB Hi Fi, and although it was more expensive, I did not have to fight anyone for my product, or my money. I would not buy from Kogan again, regardless of the low prices.
I have two major gripes about Kogan. I ordered a Sony Z3 phone from them and:
1. There is no information at all on their website about my order and no order history or status of any kind. They rely on emails only. Never ever happened before on any other eStore. Terrible!
2. The phone arrived (in a week so not bad) but... it was in CHINESE. The written instructions were in Chinese and the phone itself was set to Chinese!! Seriously for an Australian company to do this is crap. All they had to do was include a small note to say how to reset the damn phone to English and also how to set it up. ONE PAGE would have been enough. Bad bad bad.
Ordered two phones form Kogan but only one was sent, when i contacted them they said that they were coming from different suppliers but the was sent that day. Contacted them two days latter to find out where the tracking number was and told that nothing has been sent, but will send in three days, contacted them three days latter and was told will be sent that day. Contacted them next day and told still not sent. so I told them to cancel order and credit my paypal account. was told that it will take time to cancel order and refund, even through they manage to take my money straight away. been three weeks and counting will never buy from them again.
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