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3.2 from 81 reviews

42 out of 81 reviewers would shop here again

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Kogan LED TV and LCD TV prices smash the competition. Discount LED televisions is our specialty. You can buy a discount LED TV and LCD TV from our LED TV Online store. The best value LED TVs and LCD TVs in Australia. We cut out the middle men to give you LED TVs with huge discounts.

81 Reviews from our Community

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Service:

2.9

Shipping:

Pricing:

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2.7

Gustomaxximus

Date Posted: 6/04/2015

Ordered On: 3/03/2015

1.8

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Gustomaxximus would not shop at Kogan again.

Horrible Customer Service For Faulty Item

I bought a phone from Kogan and it turned up with a broken charging port. I contacted them for a replacement and the simply send request after request for more details about the phone, many details they would have already have from sending me the phone them self. Also every time I send what they ask, they ask for more details rather than asking everything upfront. It feels like they have set a process to grind customers down to just give up getting a replacement product it is that bad. It would probably work for a cheaper product too!

Additionally the phone originally took almost a month to arrive. I'm worried when I finally get them to agree to replace the broken phone this whole process will have taken over 3 months to receive a working phone from this. Utterly ridiculous.

For me Kogan don't seem worth using unless the price saving will be significant. If you have a problem the resolution process is simply not there. I would recommend avoiding.

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Bigfella

Date Posted: 12/02/2015

Ordered On: 14/01/2015

1.5

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Bigfella would not shop at Kogan again.

Poorest Internet Store

Ordered an Asus Zenfone5 4G and a 64gb micro SD card. I believed their advertised date of delivery to be accurate. Nearly one month later I have had to ask for a refund as I plan on being overseas for a period. They partially refunded my money and in amongst all the emails another arrived telling me that the micro sd card is on its way from Singapore. It even had a tracking number , now about ready to head overseas and the sd card has not arrived . Went to the Singapore post site and entered the tracking number and it comes up as an unknown number. On the link to the Kogan site it says it is on its way!

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Kellies

Date Posted: 8/01/2015

Ordered On: 6/12/2014

1.5

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Kellies would not shop at Kogan again.

iPhone 5c

Ordered 2 iPhone 5cs for teenage daughters for Christmas. Was told they would arrive in time. 1 did, 2nd one never turned up. After sending numerous follow up emails was advised blue no longer available but I could order pink. Did so, still no package. After continuous follow up (and Christmas with an IOU to my daughter) were finally advised they were unable to supply. Ordered one from 'here to buy' on eBay Tuesday, phone arrived 2 days later - far better service. Would never recommend Kogan, nor will I use them again. Don't advertise product you don't have!!

Hey Kellie, if the iphone 5c's functioning okay? I bought an S4 on ebay and it felt cheaper and had crap signal so I'm reluctant to buy phones online from cheaper retailers.

Thanks

lenny123 posted on 12/02/2015

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Briang

Date Posted: 7/01/2014

Ordered On: 21/12/2013

2.2

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Briang would not shop at Kogan again.

Nil after sales service

Ordered 3 items, Car dash video camera, Video sun glasses, and a 32g sd card for Video camera, all with extended warranty.
Arrved fairly quickly considering it was Xmas with public holidays.
Went to try the car dash camera and found the power lead was faulty and wouldn't power the camera.Contacted Kogan through their "Help Centre", got a reply stating they would get back to me. Still waiting for this to happen.
I have sent another request and got the same reply. And guess what, still waiting.
No Phone number to speak to someone to be found on the web site.
Absolutely nil after sales service, and would not recommend anyone to shop at Kogan, as I certainly will not shop there again!

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Greg

Date Posted: 11/12/2013

Ordered On: 28/10/2013

2.2

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Greg would not shop at Kogan again.

Smart TV absolutely hopeless service

Bought a 32" smart tv.

When it came, it looked used and was missing remote and some screws.

Only took about 4 weeks to get the bits, but then I found it only worked for 10 minutes. Kogan now not responding to emails.

So I have a TV which does not work and a totally unresponsive company

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Myozzymail

Date Posted: 11/12/2013

Ordered On: 7/11/2013

1.8

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Myozzymail would not shop at Kogan again.

nexus 7 2nd generation 32gb 4g lte

ordered 4g version and then received the wifi version twice..
i have never thought that i would get a wrong item twice until i used the Kogan website..
i was having arguments with their phone team about the lunacy of the situation.. (these guys will never ring you back even if they promise)
each time i send it back it takes a week for them to respond..
i still haven't got my money back as of yet but i will keep you informed.

thankfully i used Paypal so hopefully i can use their dispute system to resolve this issue.

ordered this item on the 11-nov its now the 11-dec
and originally quoted 3-5 day delivery

Compare Google Nexus 7 - 2nd Generation (32GB, 4G LTE) Prices

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Angie

Date Posted: 20/12/2012

Ordered On: 17/02/2012

1.8

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Angie would not shop at Kogan again.

Poor returns service

I purchased a 55" LED TV for what I thought was a bargain price. However the item was advertised the next day for $200 less. I thought that as good service they would match the difference, or even allow me to use it as credit, as I planned to spend a further $1000 on the TV - they were unwilling. I know they don't have to offer this but I think it's good customer service.

When the TV was received, I found it to be damaged. The online return form was simple, but trying to get it picked up was a nightmare. They were incredibly inflexible with pickup times:

* I couldn't be home all day waiting for a pickup for a damaged item I didn't ask for
* I was told that I should use my sick leave!?
* I was told I should take it with me to work (it's a 55" TV, I couldn't find any car to fit it in)
* I negotiated for a narrowed down time frame e.g. 3-5pm so I could duck out of work. I was told no, I had to be available all day.
* I eventually had to get my mother to wait at my house for 7 hours until they arrived.

Once they received it they sent out another TV (fortunately I wasn't home) when I specifically asked for a refund...I then had a courier keep harassing me to arrange a delivery time as he said he couldn't just send it back to Kogan.

Long story short the refund took so long that I had to cover the cost on my credit card. Beware this discount service retailer.

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81 Reviews from our Community

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81 Reviews from our Community

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