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I bought Asus ZenFone2 on 21 October, specially for my husband B day gift.And i delivered on time.But i delivered faulty phone.I tried to touch the screen,not good response.I was struggle more than a hour.Then i straight way contact customer service.First day they want video,then i sent video,after that couple of days no response.Again contact to them.Then another story ,they need photos.They told me to restart or factory reset.I tried to do everything,but nothing happened.This is a new phone and i paid full amount and i want in good condition,not to reset or waste time for nothing.I resend again.10 days gone,did not get any response cause they don't care about customer.Again contact to customer service,then he told me is already fixed and we will email you when they will post.No email,no response.After couple of days i delivered.Again same shit.Nothing change.I was soo disappointed and feel stressed.My heart was crying .Now i again contact customer service,same procedure again,photos,videos..they think that we are soo free.I am thinking i should complain to fair trading that all the solution.I will never go again to kogan. I requested to all my friends even pay extra to store , tension free.
I ordered from the Kogan Pantry during the free shipping promo on the 30th (Tues) and my order arrived on he 7th (Tues) which was 5 business days later.
I received the wrong gummy candy and they left me a note saying they had run out of tuna and substituted it with some other brand. Turns out there's no expiry date on any of the goods?!?!
Is that legal? I'm scared to try the food tbh.
I won't be buying from the pantry ever again that's for sure.
As I am located in a regional area, I make on line purchases regularly. I needed a cheap second tv so decided to give Kogan a go as the price was right. A decision I regret. I am still waiting for a working tv some 3 weeks later. The first tv arrived and upon assembly and plugging in there was a "bullet" mark on the side of the screen which created a black band of dead pixels. I followed their directions and took photos to provide confirmation ( wll within 30 minutes of receipt of item). I had to wait some days to be sent a RTA and then further days to receive a postage label from AP. I find it annoying that the instruciotn to return the item advised how to correctly package the return to protect the screen but when the item was received form Kogan no such protection covered the screen hence the damage in transit. The returning TV arrived back at Kogan last Monday and I have made so many phone calls and on live chats to find out when the replacement would be sent. Another week has passed and still no TV.Their customer service is poor , disinterested and at no time has anyone apologised to me for this damaged in transit item rather I have been treated with the attitude that I am the one making a false claim. My final call last night resulted in the operator not being even able to locate the original order but that may have been because of all the laughter and noise in the call centre ( no wonder they are not interested in their customers- too busy having such a good time). I run an on line business and if one of my customers received a damaged product, I prioritise such an inquiry and apologise for the inconvenience caused.
Lesson learnt DO NOT USE KOGAN EVER AGAIN . Make the drive into town and buy a tv , take it home. I would have had a tv some 3 weeks ago if I had followed this advice.
As a test I set this brand new exhaust jack up in my driveway on Easter Monday [ 6th April 2014 ]
Unfortunately the product had an important component failure within minutes. The next day [ Tuesday 7th April 2015 ] I visited the Kogan website and filled out a sort of notification form.... within an hour or two I received a computer generated response indicating that their team would be responding to my query.
Well firstly it was not a query by me ..but rather a significant and vital equipment failure. As of this day [15-4-15 ] I have received precisely no further advice from Kogan. but I am not surprised ..something similar happened 12 months ago ..so a fool I am going there for a second time round.
Ordered Salvatorre Ferragamo Eau de Parfum "Signorina" late December 2014. Arrived in 10 working days and in good packaging. However... the bottle top was tarnished and the parfum has little fragrance that lasts about 30 seconds. Signs of AGE. The response from Kogan was send pics but they don't show fragrance age. After 2 email answers they stopped responding. last comment was that the product came from the manufacturer, should be genuine. Not good enough.
I recently ordered a Samsung Galaxy S4 for my son's birthday. Received it in record time (1 week - surprising as my daughter's iPhone took a month from Kogan). Improving - or so I thought..
I held his phone until his birthday on the 4th Dec and alas, it appears the claim "All phones and tablets sold by Kogan are network unlocked" is untrue and false advertising. The phone turned out to be network locked to SFR, a French provider..
So I diligently raised a support case with Kogan but later decided to call them. Spoke to Henry who it appears 1) Does not know about about network locks, IMEI, etc. 2) Is extremely forgetful.
He sends me an email to hard reset the phone ??? So I call back and Henry again answers and informs me that they will need to apply for an unlock code.
I send an email with the IMEI and relevant data only to get a response to send a screenshot of the phone status. Lucky for me I own a camera phone and I send that in.
The next day I call back as no response and speak to another chap who informs me that Henry has not even entered my case / phone data. He does that and sends an email to confirm that it is completed..YAAAYY! Someone helpful. He also informs me that if I return thephone for a refund, it could take even longer than getting this problem sorted out (> 3 -7 working days)??
A few hours later I received another email from another person requesting the same info. as before: A photo of the screen and another of the label on the box showing the IMEI number. I take a photo of the IMEI barcode sticker under the battery (as the sticker on the box is eligible from opening it in excitement) and I have sent that through and now we wait...
Bought a Galaxy S3. When it arrived I could not get the SIM card more than 75% into slot. Immediately submitted a report by email. Took 2 days to get a response. Had several emails from them none of which addressed the issue of the SIM not going into the slot.
After several days I went and got the SIM card holder replaced myself as I was travelling overseas and need a working phone. On telling Kogan this they claim it voids the warrantee. It works now no thanks to Kogan.
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