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Very poor customer service- still waiting for refund!
Very poor customer service.
After receiving a Kogan branded action camera that was faulty and contacting Kogan and following instructions to take photos of the product then sending it back it has now been almost 9 weeks and I still don't have a refund.
E-mail responses have been courteous, professional and promise someone will be in touch shortly but someone does not get in touch and there is another week gone, enough is enough! This will be passed on to Department of fair trading next week as this is completely unacceptable.
I always heard of good offers about kogan, so decided to buy some good deal razor blades. they were cheap but the catch with Kogan is they don't get shipped till ages. the goods was not also delivered as per the estimated delivery date. The goods arrived two weeks after they sent me dispatch email. It was just disappointing shopping.
I pre-ordered a Smart full HD tv online. About a week after ordering a received an email to let me know that the tv was not full HD. I decided to keep the order as it was still very cheap compared to others. The item was delayed twice and ended up taking about a month longer to get here than expected. The TV is okay for the price, but you can really tell the difference between this TV and our LG and Samsung Smart TV's. The picture quality is not as good as the smart TV part is a bit bizarre compared to other smart TV's! I would recommend paying a bit more and getting something higher quality.
Impressively Low Prices but with low quality products.
At Kogan, I bought a Sony Ericsson Xperia Arc S. Although I was pleased with the price (one of the cheapest I came across), I was disappointed with the shipping and the overall quality of the product. The shipping arrived almost two weeks after the expected shipping date. The accessories that came along with the phone were in already-open plastic packets, and the quality of the accessories weren't the greatest. Having bought this phone over three months ago, the quality of the phone in comparison to other Xperia Arc S's (which were bought from the other websites) is considerably lower. Next time I'll probably give Kogan a pass and pay the extra money from another dealer.
"These were printed and shipped off so quickly, I had a coupon to get these some vinyl name labels for $10 (four sheets of 16 vinyl sticker..." Read More
"My free beads (in yellow, you place them in water and they grow and you can put them around flowers) arrived safely in a small envelope ar..." Read More
"I placed an order for 3 CDs during a CD sale from JB Hifi. They didn't have a great range of CDs on sale, but I didn't find it too difficu..." Read More
"I wanted only one thing so I'm glad they offer weight-based shipping. I picked up the Jordana Best Lash Extreme volumizing mascara for $3...." Read More
"I ordered 2 chiroflow water based pillows. It is almost half the price a chiro charges, even with delivery fees! I've used them before and..." Read More
After receiving a Kogan branded action camera that was faulty and contacting Kogan and following instructions to take photos of the product then sending it back it has now been almost 9 weeks and I still don't have a refund.
E-mail responses have been courteous, professional and promise someone will be in touch shortly but someone does not get in touch and there is another week gone, enough is enough! This will be passed on to Department of fair trading next week as this is completely unacceptable.