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3.2 from 81 reviews
42 out of 81 reviewers would shop here again
About Us:
Kogan LED TV and LCD TV prices smash the competition. Discount LED televisions is our specialty. You can buy a discount LED TV and LCD TV from our LED TV Online store. The best value LED TVs and LCD TVs in Australia. We cut out the middle men to give you LED TVs with huge discounts.

81 Reviews from our Community

Overall Review Summary
15
11
14
15
Individual Review Summary
Service:
2.9
Shipping:
3
Pricing:
4
Warranty:
2.7
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Date Posted:
Ordered On: 30/06/2015
3.3
Overall Rating
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N/A
Jacquelinee would not shop at Kogan again.
Wrong items
I ordered from the Kogan Pantry during the free shipping promo on the 30th (Tues) and my order arrived on he 7th (Tues) which was 5 business days later.

I received the wrong gummy candy and they left me a note saying they had run out of tuna and substituted it with some other brand. Turns out there's no expiry date on any of the goods?!?!

Is that legal? I'm scared to try the food tbh.

I won't be buying from the pantry ever again that's for sure.

Date Posted:
Ordered On: 10/11/2013
3.3
Overall Rating
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N/A
maestrolb would not shop at Kogan again.
Bad customer service / False advertising
I recently ordered a Samsung Galaxy S4 for my son's birthday. Received it in record time (1 week - surprising as my daughter's iPhone took a month from Kogan). Improving - or so I thought..

I held his phone until his birthday on the 4th Dec and alas, it appears the claim "All phones and tablets sold by Kogan are network unlocked" is untrue and false advertising. The phone turned out to be network locked to SFR, a French provider..

So I diligently raised a support case with Kogan but later decided to call them. Spoke to Henry who it appears
1) Does not know about about network locks, IMEI, etc.
2) Is extremely forgetful.

He sends me an email to hard reset the phone ??? So I call back and Henry again answers and informs me that they will need to apply for an unlock code.

I send an email with the IMEI and relevant data only to get a response to send a screenshot of the phone status. Lucky for me I own a camera phone and I send that in.

The next day I call back as no response and speak to another chap who informs me that Henry has not even entered my case / phone data. He does that and sends an email to confirm that it is completed..YAAAYY! Someone helpful. He also informs me that if I return thephone for a refund, it could take even longer than getting this problem sorted out (> 3 -7 working days)??

A few hours later I received another email from another person requesting the same info. as before: A photo of the screen and another of the label on the box showing the IMEI number. I take a photo of the IMEI barcode sticker under the battery (as the sticker on the box is eligible from opening it in excitement) and I have sent that through and now we wait...

Compare Samsung Galaxy S4 Prices


Date Posted:
Ordered On: 15/08/2012
3
Overall Rating
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chloe_ha would not shop at Kogan again.
Impressively Low Prices but with low quality products.
At Kogan, I bought a Sony Ericsson Xperia Arc S. Although I was pleased with the price (one of the cheapest I came across), I was disappointed with the shipping and the overall quality of the product. The shipping arrived almost two weeks after the expected shipping date. The accessories that came along with the phone were in already-open plastic packets, and the quality of the accessories weren't the greatest. Having bought this phone over three months ago, the quality of the phone in comparison to other Xperia Arc S's (which were bought from the other websites) is considerably lower. Next time I'll probably give Kogan a pass and pay the extra money from another dealer.

Date Posted:
Ordered On: 24/12/2014
3
Overall Rating
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N/A
Judy would not shop at Kogan again.
Beauty
Ordered Salvatorre Ferragamo Eau de Parfum "Signorina" late December 2014. Arrived in 10 working days and in good packaging. However... the bottle top was tarnished and the parfum has little fragrance that lasts about 30 seconds. Signs of AGE. The response from Kogan was send pics but they don't show fragrance age. After 2 email answers they stopped responding. last comment was that the product came from the manufacturer, should be genuine. Not good enough.

Date Posted:
Ordered On: 21/01/2013
2.8
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Amy_Leigh would shop at Kogan again.
Okay
I pre-ordered a Smart full HD tv online. About a week after ordering a received an email to let me know that the tv was not full HD. I decided to keep the order as it was still very cheap compared to others. The item was delayed twice and ended up taking about a month longer to get here than expected. The TV is okay for the price, but you can really tell the difference between this TV and our LG and Samsung Smart TV's. The picture quality is not as good as the smart TV part is a bit bizarre compared to other smart TV's! I would recommend paying a bit more and getting something higher quality.

Date Posted:
Ordered On: 25/10/2013
2.8
Overall Rating
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geminidreams would shop at Kogan again.
Poor after sale service
Bought a Galaxy S3. When it arrived I could not get the SIM card more than 75% into slot. Immediately submitted a report by email. Took 2 days to get a response. Had several emails from them none of which addressed the issue of the SIM not going into the slot.

After several days I went and got the SIM card holder replaced myself as I was travelling overseas and need a working phone. On telling Kogan this they claim it voids the warrantee. It works now no thanks to Kogan.

Compare Samsung Galaxy S3 Prices


Date Posted:
Ordered On: 21/10/2015
2.5
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Varinderjit would not shop at Kogan again.
vey bad experience
I bought Asus ZenFone2 on 21 October, specially for my husband B day gift.And i delivered on time.But i delivered faulty phone.I tried to touch the screen,not good response.I was struggle more than a hour.Then i straight way contact customer service.First day they want video,then i sent video,after that couple of days no response.Again contact to them.Then another story ,they need photos.They told me to restart or factory reset.I tried to do everything,but nothing happened.This is a new phone and i paid full amount and i want in good condition,not to reset or waste time for nothing.I resend again.10 days gone,did not get any response cause they don't care about customer.Again contact to customer service,then he told me is already fixed and we will email you when they will post.No email,no response.After couple of days i delivered.Again same shit.Nothing change.I was soo disappointed and feel stressed.My heart was crying .Now i again contact customer service,same procedure again,photos,videos..they think that we are soo free.I am thinking i should complain to fair trading that all the solution.I will never go again to kogan. I requested to all my friends even pay extra to store , tension free.
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