Kogan LED TV and LCD TV prices smash the competition. Discount LED televisions is our specialty. You can buy a discount LED TV and LCD TV from our LED TV Online store. The best value LED TVs and LCD TVs in Australia. We cut out the middle men to give you LED TVs with huge discounts.
unreliable unprofessional, order never arrived, no communication
I have had a terrible experience with KOGAN. being a Google trusted store I trusted that I would receive my order especially in time for Christmas despite ordering it on 3rd december 2014, but it hadnt even left the warehouse on Christmas eve! I contacted them by many methods phone, email and they promised to followup each time but they never did. When i first purchased the product which was only some water bottles the email received confirming the order stated that it would be dispatched in 1-2 days but it never did. This store uses sales ppl as customer service personnel! they dont even have a customer service department! All they know best is to spit out sales emails (SPAM)
I ordered a Kogan Agora 4G+ phone on 5/12/14 and after 2 1/2 weeks of no order update I made an enquiry with Kogans so called "customer service department" I was told they would get back to me with an answer which they never did so my next email was asking them to cancel my order as I could see I was not going to get it by Christmas.
The next thing I know I get an email saying it had left the warehouse and here is a tracking number. One week later and the tracking message that read : Shipping information received by Australia Post had not changed so I asked Australia Post to investigate the issue for me which they did very promptly, only to say that they had never received the item from the sender and the case was closed!
After reading of numerous other stories of people having the same issue on their Facebook page I started responding to these peoples comments only to find that Kogan have removed all of my posts have been removed in order to maintain their 99% customer satisfaction rating I guess! I am now in the process of retrieving my money via a Paypal dispute as Kogan do not have the decency to refund customers money when they cannot supply the item.
I ordered a Samsung S5 mini which was suppose to be dispatched within 2 weeks at the latest. Week 3 I email for a refund and they keep telling me its being processed. I am to the point of contacting the ACCC just to get a refund. The real company is run out of HK and the people in Australia have no idea what is happening.
Ordered 2 iPhone 5cs for teenage daughters for Christmas. Was told they would arrive in time. 1 did, 2nd one never turned up. After sending numerous follow up emails was advised blue no longer available but I could order pink. Did so, still no package. After continuous follow up (and Christmas with an IOU to my daughter) were finally advised they were unable to supply. Ordered one from 'here to buy' on eBay Tuesday, phone arrived 2 days later - far better service. Would never recommend Kogan, nor will I use them again. Don't advertise product you don't have!!
Hey Kellie, if the iphone 5c's functioning okay? I bought an S4 on ebay and it felt cheaper and had crap signal so I'm reluctant to buy phones online from cheaper retailers.
I placed an order for a TV on the Saturday on the basis it would be despatched in 1-2 days. I emailed them on the Tuesday to find out what was happening and got no response. I phoned and got told that it hadn't been despatched 4 days after placing the order. Spoke to a senior sales guy who also told me it hadn't been despatched and then when i requested a refund he went belly up and said he had just been informed it had left.
Well bugger me what a turn around.!!!!!
I now wont get the TV as it was being delivered to a Post Office so I could collect and continue my travels. Arranging to get it forwarded will cost more than the Television.
Unreliable and dishonest is how I describe Kogan. I will ensure that the local Office of Consumer Affairs is notified of there behavior.
Ordered an Asus Zenfone5 4G and a 64gb micro SD card. I believed their advertised date of delivery to be accurate. Nearly one month later I have had to ask for a refund as I plan on being overseas for a period. They partially refunded my money and in amongst all the emails another arrived telling me that the micro sd card is on its way from Singapore. It even had a tracking number , now about ready to head overseas and the sd card has not arrived . Went to the Singapore post site and entered the tracking number and it comes up as an unknown number. On the link to the Kogan site it says it is on its way!
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When it came, it looked used and was missing remote and some screws.
Only took about 4 weeks to get the bits, but then I found it only worked for 10 minutes. Kogan now not responding to emails.
So I have a TV which does not work and a totally unresponsive company