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3.2 from 81 reviews

42 out of 81 reviewers would shop here again

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Kogan LED TV and LCD TV prices smash the competition. Discount LED televisions is our specialty. You can buy a discount LED TV and LCD TV from our LED TV Online store. The best value LED TVs and LCD TVs in Australia. We cut out the middle men to give you LED TVs with huge discounts.

81 Reviews from our Community

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Service:

2.9

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2.7

buzztell

Date Posted: 6/06/2013

Ordered On: 14/03/2013

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buzztell would not shop at Kogan again.

Quick delivery, cheap, but bad products

I purchased a remote control UFO from Kogan as part of a sale. The final price with delivery was $50. It arrived in 4 days from the time I ordered.

I wasn't expecting much from the product itself, when It arrived I unpackaged it and found that one of the rotars was broken. Luckily there were replacements in the package. I fixed it and then attempted to fly it. It worked for about 5 minutes then one of the rotors stopped spinning completely. I couldn't get it to work. I didn't bother attempting to get a refund, I though it wasn't really worth it.

So the product came quick, was priced well but didn't really work. You get what you pay for.

Cheap price but the worst after sales service experience considering I was buying an item around $500.. Ordered nexus 4g. Got nexus wifi
They sent me the wrong item and it's taken over a month, yet I'm still waiting
The website originally said it would ship in 2-3days which helped me in my decision to buy it.
It took them over a week to assess that they gave me the wrong product.
(took me 5 minutes once it was out of the box).it's not hard to see a SIM card slot ain't there.. I'm guessing this is a common occurrence on the kogan website.
All I can say is buyer beware...

Myozzymail posted on 5/12/2013

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Angie

Date Posted: 20/12/2012

Ordered On: 17/02/2012

1.8

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Angie would not shop at Kogan again.

Poor returns service

I purchased a 55" LED TV for what I thought was a bargain price. However the item was advertised the next day for $200 less. I thought that as good service they would match the difference, or even allow me to use it as credit, as I planned to spend a further $1000 on the TV - they were unwilling. I know they don't have to offer this but I think it's good customer service.

When the TV was received, I found it to be damaged. The online return form was simple, but trying to get it picked up was a nightmare. They were incredibly inflexible with pickup times:

* I couldn't be home all day waiting for a pickup for a damaged item I didn't ask for
* I was told that I should use my sick leave!?
* I was told I should take it with me to work (it's a 55" TV, I couldn't find any car to fit it in)
* I negotiated for a narrowed down time frame e.g. 3-5pm so I could duck out of work. I was told no, I had to be available all day.
* I eventually had to get my mother to wait at my house for 7 hours until they arrived.

Once they received it they sent out another TV (fortunately I wasn't home) when I specifically asked for a refund...I then had a courier keep harassing me to arrange a delivery time as he said he couldn't just send it back to Kogan.

Long story short the refund took so long that I had to cover the cost on my credit card. Beware this discount service retailer.

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chloe_ha

Date Posted: 11/01/2013

Ordered On: 15/08/2012

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chloe_ha would not shop at Kogan again.

Impressively Low Prices but with low quality products.

At Kogan, I bought a Sony Ericsson Xperia Arc S. Although I was pleased with the price (one of the cheapest I came across), I was disappointed with the shipping and the overall quality of the product. The shipping arrived almost two weeks after the expected shipping date. The accessories that came along with the phone were in already-open plastic packets, and the quality of the accessories weren't the greatest. Having bought this phone over three months ago, the quality of the phone in comparison to other Xperia Arc S's (which were bought from the other websites) is considerably lower. Next time I'll probably give Kogan a pass and pay the extra money from another dealer.

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Igor

Date Posted: 20/06/2013

Ordered On: 21/05/2013

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Igor would not shop at Kogan again.

The worst online shopping experience in Kogan shop

Ordered iPhone 5, after 3.5 weeks asked where is my order and why it takes so long time to deliver it. Didn't get any related response in 6! responses, only template responses from Zoe, David M, Thomas M, Ben, Kate. I've called and discuss it with Josh, he lain me that they didn't received my e-mail and rejected to escalate it to manager, forward call to manager or his provide manager name. 10 mins after call I've received one more template e-mail without any answer on my questions where was mentioned that my e-mail had been received, but nothing about why my telephone is not delivered yet.
Tickets: #RFK-226-29928 and #ZPJ-297-59481

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Myozzymail

Date Posted: 11/12/2013

Ordered On: 7/11/2013

1.8

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Myozzymail would not shop at Kogan again.

nexus 7 2nd generation 32gb 4g lte

ordered 4g version and then received the wifi version twice..
i have never thought that i would get a wrong item twice until i used the Kogan website..
i was having arguments with their phone team about the lunacy of the situation.. (these guys will never ring you back even if they promise)
each time i send it back it takes a week for them to respond..
i still haven't got my money back as of yet but i will keep you informed.

thankfully i used Paypal so hopefully i can use their dispute system to resolve this issue.

ordered this item on the 11-nov its now the 11-dec
and originally quoted 3-5 day delivery

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maestrolb

Date Posted: 8/12/2013

Ordered On: 10/11/2013

3.3

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N/A

maestrolb would not shop at Kogan again.

Bad customer service / False advertising

I recently ordered a Samsung Galaxy S4 for my son's birthday. Received it in record time (1 week - surprising as my daughter's iPhone took a month from Kogan). Improving - or so I thought..

I held his phone until his birthday on the 4th Dec and alas, it appears the claim "All phones and tablets sold by Kogan are network unlocked" is untrue and false advertising. The phone turned out to be network locked to SFR, a French provider..

So I diligently raised a support case with Kogan but later decided to call them. Spoke to Henry who it appears
1) Does not know about about network locks, IMEI, etc.
2) Is extremely forgetful.

He sends me an email to hard reset the phone ??? So I call back and Henry again answers and informs me that they will need to apply for an unlock code.

I send an email with the IMEI and relevant data only to get a response to send a screenshot of the phone status. Lucky for me I own a camera phone and I send that in.

The next day I call back as no response and speak to another chap who informs me that Henry has not even entered my case / phone data. He does that and sends an email to confirm that it is completed..YAAAYY! Someone helpful. He also informs me that if I return thephone for a refund, it could take even longer than getting this problem sorted out (> 3 -7 working days)??

A few hours later I received another email from another person requesting the same info. as before: A photo of the screen and another of the label on the box showing the IMEI number. I take a photo of the IMEI barcode sticker under the battery (as the sticker on the box is eligible from opening it in excitement) and I have sent that through and now we wait...

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Briang

Date Posted: 7/01/2014

Ordered On: 21/12/2013

2.2

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Briang would not shop at Kogan again.

Nil after sales service

Ordered 3 items, Car dash video camera, Video sun glasses, and a 32g sd card for Video camera, all with extended warranty.
Arrved fairly quickly considering it was Xmas with public holidays.
Went to try the car dash camera and found the power lead was faulty and wouldn't power the camera.Contacted Kogan through their "Help Centre", got a reply stating they would get back to me. Still waiting for this to happen.
I have sent another request and got the same reply. And guess what, still waiting.
No Phone number to speak to someone to be found on the web site.
Absolutely nil after sales service, and would not recommend anyone to shop at Kogan, as I certainly will not shop there again!

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Kogan Reviews

81 Reviews from our Community

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Kogan Reviews

81 Reviews from our Community

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