Mica Lighting is a Melbourne Based Wholesaler, Selling Direct to the Public Worldwide. Buy online today, and save up to 70% off retail prices on over 10,000 products including downlights, wall lights, garden lighting, chandeliers and so much more.
Horrible customer service by their National Sales manager!
Very Very poor! Will never use them again! I placed an order for deck lights on their web site which shows the lights were in stock. After payment they call back and say they only have 11 of the 15 lights in stock. The National Sales Manager acts like a reasonable salesman, but he was harsh and not willing to listen to the issue with our Order. Had a couple of arguments on the phone which didn't end too well.
If you are after lighting options there are plenty of other suppliers out there who offer the same deals with better customer service e.g. online lighting or call up the wholesalers who will provide you with a list of retailers who sell their products. Avoid as much as possible if you are after decent customer service experience.
Bad Service and Refusal to refund money for unusable lights
I ordered 20 downlight kits. I could not fit them together and after numerous phone calls and emails and confirmation by an electrician they admitted they had sent the wrong frames. They suggested I return them and they would send the correct frames. The project was now well behind schedule and I could not wait that long. The second remedy suggested was for me to pay for the correct frames to be sent and they would give me a refund for the ones they sent by mistake. I refused as I had already paid for what I had ordered and asked for a full refund as I would need to buy them locally (at additional cost) I received similar treatment from the National Sales Manager as a previous reviewer and have been accused of causing the problem. Still no refund
Purchased lights over $500 while they were on holidays which is fine however no email to say nothing would be sent till they return two weeks later after i follow up I receive an email to say what I have ordered is out of stock and will take further two weeks. They did offer to send me larger light of course I have to pay the difference! After agreeing to this cause I've been waiting so long I try to call placed on hold over 10 mins and when I say I have no time process the payment and just post them out they hang up. No reply to emails after letting them no I want a refund and when i call back again placed on hold! i own a business so I know what customer service should be about. There are no apologies no care!
Avoid - terrible customer service: rude and inept to the point of illegal
I ordered a series of pendants and paid for Mica to include globes and transformers. The pendants arrived, but with no globes or transformers. Contacted Mica, who said 'look in the box again'. We pulled the box apart, emptied and unfolded, but there was nothing in the box except padding. Contacted Mica again who then said, 'send us photos of the packaging'. Well! Obviously we couldn't, as we'd destroyed it in the hunt for the missing components. They then wave me away stating 'you've read our conditions and warranty information - there's nothing we can do - we consider the matter closed.' Nothing in the T&Cs relate to incomplete arrivals, and warranties are hardly relevant when the item doesn't arrive! Mica has even provoked me directly to take the issue to VCAT! Unbelievably rude, unhelpful, and heartless. Save yourself the pain and shop somewhere else.
If you are after lighting options there are plenty of other suppliers out there who offer the same deals with better customer service e.g. online lighting or call up the wholesalers who will provide you with a list of retailers who sell their products. Avoid as much as possible if you are after decent customer service experience.