Mica Lighting is a Melbourne Based Wholesaler, Selling Direct to the Public Worldwide. Buy online today, and save up to 70% off retail prices on over 10,000 products including downlights, wall lights, garden lighting, chandeliers and so much more.
Bought pendant lights from Mica on 15/2/15, happy to receive them yesterday but my bad luck, one of the pendants were cracked.
Emailed them straight away for a replacement and got a reply today stating because i did not opt for transit insurance they will not cover the breakage, instead will have to pay for a replacement glass shade redelivery fee of $29.
Not happy about this at all, i spent $200+ not a large amount but also not a small amount either.
I will be replying to the email to ask for a refund and replacement again, hoping for a better solution.
I ordered 10 fluorescent round tubes to replace the ones which needed replacing in my apartment. When I emailed Mica to see if they had the right size curcular tubes they got back to me within the hour. Once I ordered I received the correct sized tubes and I immediately installed one and very happy that they fitted and worked as expected. Happy (repeat) customer. Excellent work. regards
Store Representative
Hi acapitau. Thank you for your generous feedback. It is rare when satisfied customers take the time out of their day to compliment a business.
The Metropolis 5 and 3 pendant lights I purchased form Mica Lighting were way cheaper than other lighting shops in Perth. Mica changed the standard specification for me as I wanted a different shade than the standard fitting. The service was great and delivery to Perth took about a week which is standard for most online purchases from eastern Oz. The lights were well packed and arrived in tact. They are now fitted and they look great with the desired lighting effect. Thanks Mica.
Emailed them straight away for a replacement and got a reply today stating because i did not opt for transit insurance they will not cover the breakage, instead will have to pay for a replacement glass shade redelivery fee of $29.
Not happy about this at all, i spent $200+ not a large amount but also not a small amount either.
I will be replying to the email to ask for a refund and replacement again, hoping for a better solution.