Purchased a skirt and top when there was a 30% off store wide sale. Three days later I received an email saying that they were searching high and low Australia wide for stock, seven days later I was notified that the top was out of stock, ten days after placing the order I was sent an email that the skirt had been dispatched. I finally received it approximately 12 days after ordering.
In the meantime I saw that the top I had ordered was still listed as in stock on the website. I emailed FCUK and they kindly phoned me personally to explain that the website was not always up to date and the only way it may still be in stock was if someone had returned it. I took a chance and re-ordered the top and lo and behold it was sent to me!
Jacquelinee would not shop at French Connection again.
Sub par
My order was delayed and dispatched on the 20th of December, and it arrived on the 23rd of December. It was probably delayed as they were getting stock from stores or something as mine came with several markdown tags on it.
I'm not all that pleased with my purchase because it was on sale $5 for a crop top, originally $40. No-one in their right mind would pay $40 for the quality I received, $5 at most.
I am unsure whether other FC items are of this unsatisfactory quality or if I just had a bad experience but it's just a cotton cropped t-shirt. Prices on the site seem exorbitant.
It says free standard shipping for all orders, mine arrived quite swiftly.
The site is a breeze to browse and checkout was quick.
But for quality...c'mon FC, you can do better!
Would not be back unless there's a sale that makes me rethink my decision.
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In the meantime I saw that the top I had ordered was still listed as in stock on the website. I emailed FCUK and they kindly phoned me personally to explain that the website was not always up to date and the only way it may still be in stock was if someone had returned it. I took a chance and re-ordered the top and lo and behold it was sent to me!