Our order for costumes $120 for our boys 4yrs birthday. 8 days items haven't arrived. Contacted costume box "live chat" who insisted I do a follow up phone call with there postal service ( Star Track\ hopeless) to located items. Response item was on its way with the driver who couldn't be contacted x 3 days. Again spoke with costume box live chat web service to again inquire about items location. Who responded insinuating I was "Dead". Emailed their manager regarding this disappointing experience and unprofessional service. Who then insisted the service agent made a typo...????? And that the items would arrive by 5:30pm. By 5:00pm no items so I phone back again, they reassured me that the drive was working late and items would arrive by 6:00pm. 3 days later I requested a full refund, items never arrived. The whole experience was rubbish, disappointing, unprofessional and insulting.
"I purchased a map that you can scratch off all the countires you have visited. Originally I purchased the full size map, however a day lat..." Read More
"I got the 5 home tryons and they came on time! the glasses were in very good condition. they had many different styles and gave you 5 days..." Read More
"I placed an order with Myer online for a pair of shoes and a soap dispenser after seeing the shoes I wanted had gone on sale. These were t..." Read More
"Living in Brisbane, I ordered four games from Games Paradise on 28 November. After a couple of weeks, I noticed they had not been process..." Read More
