Our order for costumes $120 for our boys 4yrs birthday. 8 days items haven't arrived. Contacted costume box "live chat" who insisted I do a follow up phone call with there postal service ( Star Track\ hopeless) to located items. Response item was on its way with the driver who couldn't be contacted x 3 days. Again spoke with costume box live chat web service to again inquire about items location. Who responded insinuating I was "Dead". Emailed their manager regarding this disappointing experience and unprofessional service. Who then insisted the service agent made a typo...????? And that the items would arrive by 5:30pm. By 5:00pm no items so I phone back again, they reassured me that the drive was working late and items would arrive by 6:00pm. 3 days later I requested a full refund, items never arrived. The whole experience was rubbish, disappointing, unprofessional and insulting.
I ordered multiple pairs of stockings and gloves for a costume from this website and I was not disappointed! They arrived via courier within two days, and the products are just as they look on the website.
Fantastic! Click and collect on the Northern Beaches!
I love costume box. I've bought so many costumes from them. In the past I have had them deliver, and they usually arrive next day. For this order I collected from their Northern Beaches warehouse.
The process was easy, the location was easy to find. The price of their costumes is great, they always have a sale and if not you can ALWAYS find a promotional code somewhere (search online).
The quality of the costume I bought (Robin Hood) was exactly as described. Fantastic shop.
I ordered a Green tutu for a Halloween party. I stupidly, ordered it 2 days before, so obviously it didn't arrive in time, but i did contact the Customer service and they were very nice. They said i could drop in and collect it but had to give them money and then when i receive the tutu in the mail i could return!
I purchased a costume for my niece through Costume Box. Needed it for an event on the weekend so went with their click and collect option (I live close to their pick up point).
Purchased the costume, received a confirmation straight away. Went there that afternoon and they had it ready for me. Really easy. Nice people and didn't have to pay shipping. Great range of products with good prices as well.
My daughter had a school event which require her to dress up in 1800s clothing. Thanks to Costumebox, I am able to find something for her and she was happy and excited. Will definite use this as a source for dress up events.
The costumes from Costume Box are very good quality although a bit on the pricey side. I bought a costume dress for a fancy dress party and i was definitely pleased with the detailing. Shipping was as expected and came within 5 days.
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