Be aware your returns form is the literally last line of your invoice...at the very bottom of the page, in small font. I completely missed this when sending back my items.
After returning my items I was deducted a restocking fee AND issued a credit note. They should have followed up to see whether I'd like a refund for a credit note - like other reputable stores, not automatically give me what's best for their cash flow.
If you read the poor excuse of a returns form a restocking fee is only charged if you want a refund.
Sales has completely ignored me after issuing the credit note...Even though I've asked three times for a refund instead.
The last thing I want is a credit note, with such poor after sales customer service I will never shop here again.
Shipping was still fairly reasonable however I chose next day express shipping as I ordered a last minute costume for my Xmas party. The costume came 2 days later, luckily before I needed to wear it.
They have a wide variety to chose from and probably some of the better quality costumes that you can buy online compared to most sites.
Will definitely buy from this site again, although probably make sure I give myself time for shipping before buying for my next event
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After returning my items I was deducted a restocking fee AND issued a credit note. They should have followed up to see whether I'd like a refund for a credit note - like other reputable stores, not automatically give me what's best for their cash flow.
If you read the poor excuse of a returns form a restocking fee is only charged if you want a refund.
Sales has completely ignored me after issuing the credit note...Even though I've asked three times for a refund instead.
The last thing I want is a credit note, with such poor after sales customer service I will never shop here again.