Buy appliances online including computers, ipods, tvs, fridges and washing machines from brands like Westinghouse, Acer, Sony and Nikon. Shop Online at Bing Lee for the best brands at the best prices. Everything's Negotiable.
a small hiccup, but a good price, delivery time and customer service
I purchased a Kambrook Ice Cream Maker from Bing Lee as a present for a friend in preparation for the coming hot weather.
I received an email order confirmation and a shipment confirmation several hours later.
The item arrived 2 days after confirmation, which was nice and quick. It did, however, arrive by courier at 8pm, which i felt was a bit after hours. I also felt sorry for the delivery driver, working so late...
Sadly, the packaging was damaged in transit, making the item unsuitable to give as a gift. I took a few pictures of the damage and emailed it off to Bing Lee customer service and requested suggestions on what I could do.
Customer service replied the next business day, suggesting that they would arrange a swap for a new one at my nearest Bing Lee (the alternate option was to ship it back to them and then they would ship me a new one).
It was slightly inconvenient to have to do so, but it was definitely the quickest way to get it replaced, so I agreed.
Now the item has been successfully exchanged and is ready for gifting.
Overall, a little unhappy with the product being damaged in transit (perhaps they should have bubble wrapped the item to prevent damage) but happy with their customer service response time and helpfulness.
I would buy from them again.
Now to wait for my friend to unwrap it so we can test it out..!
"I decided to order a pair of Puma Mens shoes as they were on sale at TopBuy , they were also advertised as including 3 pairs of Adidas Men..." Read More
"I have used WOWHD/CDWOW for many years now, but must say that over the past few weeks I have had an absolutely horrendous service. Several..." Read More
I received an email order confirmation and a shipment confirmation several hours later.
The item arrived 2 days after confirmation, which was nice and quick. It did, however, arrive by courier at 8pm, which i felt was a bit after hours. I also felt sorry for the delivery driver, working so late...
Sadly, the packaging was damaged in transit, making the item unsuitable to give as a gift. I took a few pictures of the damage and emailed it off to Bing Lee customer service and requested suggestions on what I could do.
Customer service replied the next business day, suggesting that they would arrange a swap for a new one at my nearest Bing Lee (the alternate option was to ship it back to them and then they would ship me a new one).
It was slightly inconvenient to have to do so, but it was definitely the quickest way to get it replaced, so I agreed.
Now the item has been successfully exchanged and is ready for gifting.
Overall, a little unhappy with the product being damaged in transit (perhaps they should have bubble wrapped the item to prevent damage) but happy with their customer service response time and helpfulness.
I would buy from them again.
Now to wait for my friend to unwrap it so we can test it out..!