This is the second time I've ordered with them and it was a totally positive experience both times. I ordered a couple of texts books for uni and found all of them for 40-60% less than recommended retail. The shipping took about 9 business days but was very reasonably priced considering they come from the UK. All three books were packaged well and came in perfect condition.
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Book Depository has free shipping and torchwood books which makes for a great combination.
They come in cardboard wrapping which is sturdy and makes sure that they don't come to your door dog-eared.