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Book Depository Reviews

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4.6 from 97 reviews
95 out of 97 reviewers would shop here again
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The Book Depository offers 6 million books with free shipping worldwide. No registration required to order.

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97 Reviews from our Community

Overall Review Summary
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Individual Review Summary
Service:
4.7
Shipping:
4.5
Pricing:
4.8
Warranty:
4.2
Date Posted:
Ordered On: 7/12/2014
5
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marlie29 would shop at Book Depository again.
Competitive Price Quick Shipping
As always, if you're looking for cost effective alternative of your favourite books always check that in book depository.

This would be my third purchase in book depository, and the book this time is 50% cheaper than in australian retail stores!

The book arrived in less than a week, and I would say I am still satisfied and willing to buy from them again.

Date Posted:
Ordered On: 18/11/2014
5
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BrookeB would shop at Book Depository again.
Happy as Always
I ordered the new Post Secret book from Book Depository as they make it so appealing to buy from them that I find it difficult to justify shopping for books elsewhere.

Book Depository had a great price for the book and their website was a breeze to use as always.

This order took almost 2 weeks to arrive, which was a little longer than I had anticipated, but the book traveled a long way in the lead up to Christmas, so I get it.

As always, it arrived in perfect condition thanks to the cardboard sleeve it was mailed in.

I will most definitely but from Book Depository again.

Date Posted:
Ordered On: 17/10/2014
1.2
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CliveBear would not shop at Book Depository again.
Competitive prices but an terrible, malicious service team. Be warned!
As a research student, I have been purchasing from The Book Depository for a couple of years now. In that time I have purchased hundreds if not thousands of dollars worth of goods from them. Every now and then I'd get a misprinted or damaged book, which I figured was fair enough considering their competitive prices. If the book was still legible, I wouldn't worry. If the error was bad enough to warrant a replacement, then I'd wait while they sent me out a new one.

Finally, a couple of months ago, when I received two of three books with damage, I decided to call them up on it. This time the damage wasn't bad enough that I couldn't use the books, only sufficient to make me wonder why I was paying full price for damaged goods. In my claim I mentioned that I wasn't interested in a replacement (their standard procedure), as it'd be a waste of paper, I'd have to wait for it to be shipped out, and in the end I'd be stuck with a couple of useless paperweights. Their service rep, a Mr. M*****d M***r, completely ignored my request, and responded by saying that they'd send out replacements. Feeling cheated, I reiterated my previous claim for a partial refund -- I was happy to only be refunded for the cost of one of the two damaged books. Mr. M***r immediately replied by saying that he'd cancelled the replacements and issued a refund for the single book. I figured that was satisfactory.

A couple of weeks flew by, and while I was doing some accounting I remembered the refund that was promised to me. I looked over my transaction history and it was no where to be seen. Furious, I contacted The Book Depository, and they told me that they'd processed it, but AbeBooks, through whom I'd placed the order, had not confirmed it. ("We've done it on our end!") This was an outright lie: to make sure that I wasn't cheated (again), I contacted AbeBooks, who said that they'd only just received the info for the refund on that day -- not a couple of weeks prior. In the end, after hours of accounting and drafting whiny emails, I was able to secure my $15 refund. Not at all worth my time.

Following the whole debacle, figuring that perhaps I'd just been unlucky enough to get a bad service rep, I decided to purchase a few more books from The Book Depository. Big mistake. In a single order of two books, both arrived with damage (one was severe, the spine had separated at the top). I thought "here we go...", and contacted them again. Over a week has elapsed and I have not received a reply. Now I'm left with damaged goods, and I can't help but wonder whether or not the damage was intentional, and what exactly it was that I did that was so horrible that I am no longer entitled to customer service -- not even a reply. Is it their policy to blacklist a customer who calls them out for neglecting to process a refund that they promised? Because that's exactly what happened.

I will not be ordering from The Book Depository again. Amazon also has competitive prices, sometimes a little bit more, but their customer service is fantastic -- well worth it in the long run. I have not enjoyed writing this long diatribe, but I figure that somebody has to warn other consumers about such a vindictive and incompetent service.

(I should specify that all of my problems encountered with the Book Depository were with services provided through their UK branch. I've seldom used their US service, but when I have, the packaging has been much better -- cardboard as compared to a thin satchel -- and I have not needed to contact their service team.)
You do know that Amazon owns Book Depository? So essentially you're getting different levels of service from the same people.

Brisgirl posted on 5/01/2015

Date Posted:
Ordered On: 11/09/2014
1.5
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Emilyhoneybroo would not shop at Book Depository again.
Horrible customer service
i purchased a rather large quantity of books on the 11th September 2014, they were shipped out on the 16th September to the WRONG address.

i had typed in my correct new address, having 3 people with me at the time check since it was a new address and i wanted to be sure. on the 12 September i had to message them about a change of email address and requested the confirmation email be sent to me, i got no reply.

A month goes by and no books so i contact them to hear that they have been shipped to an old address of mine nearly an entire state away.

Ive been told to wait 5-10 weeks to even hear if the books do get returned and if they aren't bad luck.

i find this extremely unfair and was conversing with a Veronica from the book depository site about this when she wouldnt listen to my emails and has now been ignoring them.

I have contacted the post office in the area, the new renters of the home they sent the books too and have been told they never received any such books.
i have been ripped off a large amount of money by them, after being a loyal customer for over 4 years and spending thousands with them yet they will not correct something they did wrong.

i find them unprofessional when it comes to handling these situations and will be taking further action against them if they continue to ignore my emails
Comments are closed

Date Posted:
Ordered On: 17/07/2014
5
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delusion would shop at Book Depository again.
Starstruck Lauren Conrad
I bought a few of Lauren Conrad's books and was missing the starstruck novel in between.

I was searching online via google to see where I can get this book from thats available for a reasonable price instead of purchasing on ebay for like 25AUD.

Google lead me to book depository for a paperless copy for $11.78 AUD including delievery.

I thought that this was a really good price !

Of course i bought the book and paid via paypal.

The website was made easy for me to use and friendly.

I placed an order and received the item within the next business day, as described, brand new book for a really good price. I was a very happy customer and have signed up an account to keep an eye on other good deals.

Date Posted:
Ordered On: 7/08/2014
5
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BrookeB would shop at Book Depository again.
Easy Purchase
I placed this order with Book Depository after using Booko.com.au to find the cheapest price for some children's books. Book Depository had the best prices for the series that I was looking for and they had all 10 of the books in stock.

The books all arrived in separate packages, which was fine, although I could do without the wine advertising in each package. The books were well packed and all arrived quickly and in perfect condition.

A delightful purchasing experience from Book Depository as always.

Date Posted:
Ordered On: 29/07/2014
5
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BrookeB would shop at Book Depository again.
Great Buying Experience
I placed an order with Book Depository after receiving an e-mail with a 5% off discount code. I was very happy to use the code to buy a few items that I had saved in my wishlist.

Buying from Book Depository is always a delight. These books all arrived together, which was unusual for them. They were all really well packed and the order arrived quickly. It is difficult to look past Book Depository when buying books.

I would highly recommend Book Depository to others.