the 1st time I ordered from miemporium all went smoothly and I was happy with the delivered product so when we found out we couldn't get the wedding cake toppers we wanted I went straight to them, after checking the ones I wanted were definitely in stock (or so it said on their site)I ordered and payed for express postage as by this stage there was only 14days till the wedding, a week passed no cake toppers showed up. I called the company and was told they would call me back in a few minutes. 2 hours later I gave up waiting and called them back. when I called I was told the item was going to take 4 weeks for them to get in stock so the cake topper is due to arrive 3 weeks after our wedding. I settled on one they said they had and they could sent straight out so fingers crossed that arrives in time. I was very happy with them the 1st time so I would use them again. I have learnt my lesson though and wont order anything with a deadline
I came across this website via facebook, there was a promotion sale on wedding bridal party trunks on special for 5 pack.
The website was user friendly with a large range of bridal gifts, products.
I placed an order for a 5pack mens bridal party trunk: x3 groomsman x1 best man x1 groom
equals $89.95 discount -$17.99 postage + 9.95 total $81.91
I thought this was a bargain! it was perfect for my pockets and for the groomsmen as gifts.
I received the items not long after and realised that the Groom trunk was mistaken with Groomsman.
I contacted customer service and advised her of the incorrect order.
She advised that she will check her storage and send out another one straight away.
I received a call advised that there was no more size small for Groom in the same brand.
We liaise via mobile phone and sent MMS of other brand. I was not happy as it was different style.
I asked her to place a size medium on hold of the same brand I originally ordered. I checked with the Groom to see if possible he would fit size Med and he was ok so customer service had sent me out the medium size.
Item received perfect, customer service was great I would recommend seller
