jyeung80 would not shop at Digital World International (DWI Cameras) again.
DWI do not honour warranty claims!
I purchased an LG G3 from DWI. The phone was faulty from day 1 as the screen kept switching off and flickering. I raised an RMA request after 2 weeks and sent the phone back to them.
They have now made up some story about it being water damage and that it was my fault so they will not honour the warranty claim. This is impossible as the problem was evident since I first received the phone and it's never seen a drop of water. The technician then changed his story and said it was probably a fault with the manufacturing. The crazy thing is that he still demanded I pay $574! Now, they've taken my money and taken my phone and won't return it until I pay them!
This is literally the worst customer service I've received in years. I have since lodged a complaint with Consumer Affairs as numerous messages back and forth with DWI have gone nowhere. I will pursue further legal action if I have to but it's incredibly painful.
Bottom line, do not purchase from DWI. Their prices are great but you will get zero support if anything goes wrong.
Steve would not shop at Digital World International (DWI Cameras) again.
Not happy
Generally not happy- overseas stock, missing cable, made it difficult to get a replacement cable by filling out forms Just send me a new one And a genuine plug! No bargains here
"I've ordered about 10 books and DVDs from them over the last few months. All have arrived in reasonable time. It's great to know my money ..." Read More
They have now made up some story about it being water damage and that it was my fault so they will not honour the warranty claim. This is impossible as the problem was evident since I first received the phone and it's never seen a drop of water. The technician then changed his story and said it was probably a fault with the manufacturing. The crazy thing is that he still demanded I pay $574! Now, they've taken my money and taken my phone and won't return it until I pay them!
This is literally the worst customer service I've received in years. I have since lodged a complaint with Consumer Affairs as numerous messages back and forth with DWI have gone nowhere. I will pursue further legal action if I have to but it's incredibly painful.
Bottom line, do not purchase from DWI. Their prices are great but you will get zero support if anything goes wrong.