Plasma would not shop at eGlobal Digital Cameras again.
Bait and Switch
I was in the market for some really good wireless headphones and decided on the Bose AE2w. Then I shopped around online for the best price. Turns out the eGlobal Digital Camera's had a great price but I wasn't at all sure they were legit. Took a punt and clicked on purchase. 24 Hours later, I got a strange email ... "Thank you for placing an order with us.
In order to ensure the order is genuine, we have a procedure and need your full cooperation so that we can process your order swiftly. We would need you to send us an email reply from your Work/ Paid Email , i.e. company email, internet service provider email such as bigpond.com, iinet.com or optus.net, confirming your shipping address in order to further process your order. We will continue to process your order upon the completion of the confirmation. Please be assured that your personal information will only be used in accordance with our Privacy Policy stated in our website. Your support in our effort to protect the interests of both buyer and seller is greatly appreciated."
What to make of this? After all, I paid with PayPal and the purchase was confirmed by PayPal. And what is this nonsense about using a 'Work/Paid Email'? I have a yahoo address and I pay annually for a premium email service. Apparently that isn't good enough for eGlobal. Feeling confident (because of my PayPal guarantee) I did as they asked and then got another email thanking me for complying.
Now, 10 days later, I get another email stating "We are sorry to inform you that Bose AE2w Bluetooth Headphones is out of stock and shortage, unfortunately, we still have an unconfirmed re-stocking date. It may take up to another week or even longer, which we cannot guarantee you now. Please help confirm if you would like to wait, purchase another item, or if you would like to cancel."
No communication then this email saying basically...'we don't have any of the product we advertised and we can't guarantee we will ever have it'! So, now do I play the game and hope that I'll get my money back or worse, have to waste time trying to get PayPal to honor their guarantee? As a consumer, I can state emphatically, that there is nothing more annoying than getting jerked around by some company that makes promises but can't deliver.
I think I'll cancel, and pay more at a retailer I recognize. I hope you do the same.
- They don't trust their customers and advertise things they don't have....
I Purchased a Manfrotto tripod and Canon lens from eGlobal in Nov 2013. Excellent email comunication. I received my order within one week which I think is very fast. Products are first rate. Prices more than reasonable. Cant provide a rating for warranty as I havent needed it.I highly recommend this store and will buy from them again.
alexd would shop at eGlobal Digital Cameras again.
Sennheiser wireless headphones
Great headphones, and great service from eglobaldigitalcameras fast shipping great product, and very comprehensive website make this an easy pleasant transaction. Will buy again.
Jason would not shop at eGlobal Digital Cameras again.
Bad & Dishonest! Panasonic Camera, still not getting all part after 3 months.
Here is my experience with eGlobal, the worst of online shopping experience. Just pure facts:
2013-09-02: Order and made payment 2013-09-06: Inform one lens out of stock, due to in a hurry, I unwillingly accepted $35 refund for a lens 2013-09-11: Received the camera, but no Battery!!! 2013-09-13: eGlobal informed me they don't have original Panasonic battery, I again unwillingly accepted a third party batter given they can quick deliver to me before my departure
The battery did not arrive on time, they sent in regular parcel, but told me 'Express'.
2013-10-25: Back from overseas, received the battery, guess what, it is not matching to the camera!
Up to now (2013-12-05) , eGlobal pretty much ignored the my request for the battery I paid for. At least, they were not rude, they apologise and say sorry,
"We can confirm your order will be dispatch urgently today due to a system error on our part." "We apologize for any inconvenience caused" "Sorry for the late reply. "
BUT DO NOTHING. if you choose to purchase from eGlobal, good luck and you need it!
rob_wells1950 would shop at eGlobal Digital Cameras again.
Great Service
I recently purchased a Canon zoom lens from eGlobal digital cameras, order was placed on a Wednesday and delivered to my door the following Monday. As well as the great service the purchase price was fantastic. Overall a very pleasant online shopping experience and one I'm sure experience again.
allanhobbs would shop at eGlobal Digital Cameras again.
Sony Cybershot
Great overall service from the time I placed the order to the time I received my order. My order was for a Sony Cybershot DSC H70 /H70 and was the best price of anywhere.
allanhobbs would shop at eGlobal Digital Cameras again.
Amazon All-New Kindle
I purchased a Amazon All-New Kindle Paperwhite 6 inch WiFi 4GB (Front-Lit 2013 Ad-Free ver.) and the service from the placing of the order to receipt of the item was excellent.
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In order to ensure the order is genuine, we have a procedure and need your full cooperation so that we can process your order swiftly.
We would need you to send us an email reply from your Work/ Paid Email , i.e. company email, internet service provider email such as bigpond.com, iinet.com or optus.net, confirming your shipping address in order to further process your order.
We will continue to process your order upon the completion of the confirmation. Please be assured that your personal information will only be used in accordance with our Privacy Policy stated in our website.
Your support in our effort to protect the interests of both buyer and seller is greatly appreciated."
What to make of this? After all, I paid with PayPal and the purchase was confirmed by PayPal. And what is this nonsense about using a 'Work/Paid Email'? I have a yahoo address and I pay annually for a premium email service. Apparently that isn't good enough for eGlobal. Feeling confident (because of my PayPal guarantee) I did as they asked and then got another email thanking me for complying.
Now, 10 days later, I get another email stating "We are sorry to inform you that Bose AE2w Bluetooth Headphones is out of stock and shortage, unfortunately, we still have an unconfirmed re-stocking date. It may take up to another week or even longer, which we cannot guarantee you now. Please help confirm if you would like to wait, purchase another item, or if you would like to cancel."
No communication then this email saying basically...'we don't have any of the product we advertised and we can't guarantee we will ever have it'! So, now do I play the game and hope that I'll get my money back or worse, have to waste time trying to get PayPal to honor their guarantee? As a consumer, I can state emphatically, that there is nothing more annoying than getting jerked around by some company that makes promises but can't deliver.
I think I'll cancel, and pay more at a retailer I recognize. I hope you do the same.
- They don't trust their customers and advertise things they don't have....