My recent experience with Myer leaves me with questions:
Has Myer no understanding of how an online shop should behave? Have they done NO research as to standard waiting times and customer expectations?
I ordered two jackets (same style in diff sizes) ten days ago. By the end of the first week I was concerned, as I'd received no confirmation or anything. I emailed customer service to find out what was going on. I received no reply from their customer service team! Finally, more than a week later a tracking number arrived in my inbox. I saw that the jackets had only been posted that day! By the time they arrive, they will have taken longer than an international order from other stores!!
*******update*******
The jackets arrived and the one that fits still has the security tag attached, so I can't wear it!! There's no way I will keep it now. I like but don't love it and I won't be bothered returning it to get the tag taken off and then take it home. It can go back with the one that doesn't fit!
I would NEVER buy from Myer again for something I wanted in a hurry: my advice is to set aside THREE WEEKS from order to completion, and only buy from their online store if you're absolutely desperate for the thing you're buying - otherwise, go elsewhere!
Ordered 2 gift cards online as a present to my friend, arrival time was expected (5-7days). Price was reasonable and I had no problems with the product. Card expires in 2 years
Bought this for only $19.95, with free shipping which was an excellent price. Delivery took 5 business days, with 3 to actually be shipped, but otherwise was very happy. Product was in excellent condition and no issues. They replied to my query very fast and was very happy.
A great department store online site. I purchased a Breville grill on special at the time and it was still much cheaper than the major online appliance stores. It was delivered within a week and came in a very well packaged box, even included free gift wrapping. A very quick and easy process.
Myer didn't have the Clinique items I wanted in stock so the lady was kind enough to process it for me online. She also suggested that I purchase the pack because it was better value for money. Very happy with the service and can't wait to receive my products in the post (free delivery)!
I placed an order with Myer online for a pair of shoes and a soap dispenser after seeing the shoes I wanted had gone on sale. These were to replace a pair I already own, same brand and style that I have worn almost to death. I had been waiting for them to be on sale and when they were, at $99.00, they fell just under the threshold for free shipping, so I looked around the online store for something else to bump me over the magical $100 mark.
I bought the soap dispenser to replace one previously bought from Myer online that was actually faulty when I bought it, but I didn't really realise just how faulty until I had used it for a while and by then it felt too late to complain, so I just replaced it. Happily, the replacement is super.
The order arrived in good time and was crazily well packed, in a huge box.
Ordered 31/12/16 and chose to "Click and Collect" which is free and there is no minimum spend. Got a text the next day to say the item was ready for collection. Click and Collect will only work if a particular store has stock and you have to go to that particular store to pick it up.
Brought the email and I.D. to the store collection point and received my item.
Easy and smooth transaction. The only negative is you can't use any Myer gift card for purchases online.
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Has Myer no understanding of how an online shop should behave?
Have they done NO research as to standard waiting times and customer expectations?
I ordered two jackets (same style in diff sizes) ten days ago. By the end of the first week I was concerned, as I'd received no confirmation or anything. I emailed customer service to find out what was going on. I received no reply from their customer service team!
Finally, more than a week later a tracking number arrived in my inbox. I saw that the jackets had only been posted that day! By the time they arrive, they will have taken longer than an international order from other stores!!
*******update*******
The jackets arrived and the one that fits still has the security tag attached, so I can't wear it!! There's no way I will keep it now. I like but don't love it and I won't be bothered returning it to get the tag taken off and then take it home. It can go back with the one that doesn't fit!
I would NEVER buy from Myer again for something I wanted in a hurry: my advice is to set aside THREE WEEKS from order to completion, and only buy from their online store if you're absolutely desperate for the thing you're buying - otherwise, go elsewhere!
Bad show, Myer!!