Appalling customer service - DO NOT USE THIS COMPANY
Placed an online order for some discounted bulk nappies & baby food two days ago - hadn't ordered there before. When I filled out my address and postcode the site automatically selected free delivery because I was over the minimum spend threshold. All good. Then the following day I had an email from the company asking me to pay $20 postage via PayPal and telling me I shouldn't have selected free delivery because I didn't live in the right area. Note that it was their website which automatically selected free delivery for me - I didn't choose it. I've emailed back and refused to pay postage because their website coding is not my problem and asked them to honour the order. They refused and told me to either pay postage or cancel the order. After going back and forth and getting nowhere I've lodged a complaint with NSW Fair Trading. When I told GoToddler they cancelled my order and sent me a refund, refused to accept that they were in any way to blame and suggested that of their 130,000 orders in 8 years I was the only complaint ever.
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