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Baby & Mothers
Ordered On: 16/03/2016
flyingpug would not shop at Prams.Net again.
BEWARE - DO NOT PURCHASE FROM PRAMS.NET
I ordered a pram on 16 March 2016. After a couple of email exchanges and waiting for more than ONE MONTH, I received an email on April 26 informing that the model i ordered is out of stock. On April 29, I requested for another model after making sure that this model could be dispatched immediately. I was assured that it would be dispatched within 1 week. A top up of €47 was then paid for the new pram.
8 DAYS LATER.... MAY 6. As i did not received any shipping notification, I emailed to check and was told my pram would be sent 'early next week'.
I waited patiently till mid week, May 11. Again, it seems like there were delays. I sent another email requesting for specific timeline on shipping as at this point it has almost been 2 MONTHS of waiting. I requested that if shipping could not be made within a couple of days from May 11, I would prefer to cancel.
Almost immediately on that same day, I received a notification that my item was shipped. But the tracking number provided was fake and no specific tracking website was provided.
I emailed the next day May 12 to ask for the tracking number and relevant website to track. I was replied to expect the tracking number on May 13.
Its MAY 18. After waiting more than 2 weeks for the new pram, I have yet to receive any updates whatsoever on the shipping status of my purchase.
DISHONEST. HORRENDOUS DELAYS. UNPROFESSIONAL.
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Janie and Jack
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