GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
I purchased a set of dog agility weave poles from Grays. Delivery time was good and delivery price was fair. When I opened them, one pole had a full thickness crack in it and there were no metal stakes as advertised to hold the poles down. Grays said that they were sent straight from the supplier - PortelaGroup, so after sending them pictures of the faulty pole and an explanation of the problem (twice), plus pictures of the box and the invoice from Grays, they refuse to honour their 30 day warranty saying that the problem didn't occur in transit. I will never purchase through them again.
I'd been having some difficulty deciding between a Sony A57 twin lens camera kit and another camera. I found this one for $250 less than any other retailer in Australia, with free shipping.
I usually like to buy electronic equipment locally so as to avoid problems if I have to make a warranty return, but the one local store who stocks it had been extremely unhelpful when I had called to make enquiries a couple of days earlier.
The listing stated 2 to 3 weeks for shipping, but I ordered on a Sunday, so my order wasn't processed until the Monday, and I had it by the end of the week.
This was my first experience dealing with Grays Online, and I'd have no hesitation in doing so again.
I purchased a little hand soap and cream set from Grays Online. The item was a bargain and shipping was free. The item was well packed, just as described and it arrived quickly.
Grays are a clearing house and it shows with some of their quality (quite low) but occasionally you get something that is worth buying because it is hard to find.
Grouping purchases is a way around their fairly high delivery and shipping costs, as the shipping cost per item falls the more items you buy, so if you like a couple of things from a lot or brand its a good way to save on overall costs.
Bought a few posters that I wanted as presents from the site, they were as described and arrived reasonably quickly (within a week) but their postage times and prices are both greater than other retailers and this is their weakness. However, this time it was acceptable since I was in no rush and the discount was substantial.
Bought a regular 14.2 megapixel Sony camera on an online auction. Was advertised as re-conditioned but arrived and on close inspection could barely find any fault with it other than a 2mm long scratch on the side. It's important to check the delivery cost before bidding though as on lower cost items such as this one can wipe out any savings you make. Arrived within 6 days as per delivery instructions.
"Our second order experience was as good as our first.
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When I opened them, one pole had a full thickness crack in it and there were no metal stakes as advertised to hold the poles down.
Grays said that they were sent straight from the supplier - PortelaGroup, so after sending them pictures of the faulty pole and an explanation of the problem (twice), plus pictures of the box and the invoice from Grays, they refuse to honour their 30 day warranty saying that the problem didn't occur in transit.
I will never purchase through them again.