GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
On the 21st May 2014, I purchased a Retro Glass Top Dining Table Set with 6 PU Leather Chairs. As no warrant details were provided prior to the sale, it was assumed that the normal 12 months warranty which would apply for these types of goods would apply.
On the 12th July, the material on one of the chairs completely came apart. After a closer inspection, another chairs is also coming apart.
On the 14th July, I contacted Grays to find out what could be done about this which appears to be due to faulty workmanship. They advised me today that nothing could be done as it is past the 30 Day Warranty period. I have noticed that on their invoice which they provide to you after your credit card has been charged also states the warrant terms. Should I have known that the warranty was so short, I would not have purchased the goods.
"Wooden interchangeable knitting needles are hard to come by but we found them on Woolstack's website. Our order was placed on August 17 an..." Read More
"I was looking for several water bottles for my wife and myself for us to use for our tennis drinks. I came across some great EarthCo bottl..." Read More
"Ordered a WiiU game to be delivered. i had the choice of in store pickup or to have it delivered, with a wide range of payment options. fo..." Read More
"I placed my first order online with dymocks, and decided to choose express delivery. It said that express delivery meant "usually the next..." Read More
On the 12th July, the material on one of the chairs completely came apart. After a closer inspection, another chairs is also coming apart.
On the 14th July, I contacted Grays to find out what could be done about this which appears to be due to faulty workmanship. They advised me today that nothing could be done as it is past the 30 Day Warranty period. I have noticed that on their invoice which they provide to you after your credit card has been charged also states the warrant terms. Should I have known that the warranty was so short, I would not have purchased the goods.