GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
On the 21st May 2014, I purchased a Retro Glass Top Dining Table Set with 6 PU Leather Chairs. As no warrant details were provided prior to the sale, it was assumed that the normal 12 months warranty which would apply for these types of goods would apply.
On the 12th July, the material on one of the chairs completely came apart. After a closer inspection, another chairs is also coming apart.
On the 14th July, I contacted Grays to find out what could be done about this which appears to be due to faulty workmanship. They advised me today that nothing could be done as it is past the 30 Day Warranty period. I have noticed that on their invoice which they provide to you after your credit card has been charged also states the warrant terms. Should I have known that the warranty was so short, I would not have purchased the goods.
"Horrific Customer Service experience.
Took Inkman over a week and 4 e-mails to get back to me about returning a Drum that I ordered in er..." Read More
"I purchased some make up brush soap (for cleaning make up brushes) from this website after learning of its existence from youtube. I saw s..." Read More
"Having read great things on the internet about CT Cream for the relief of "tennis elbow" pain, I ordered a jar from Biomax in California. ..." Read More
On the 12th July, the material on one of the chairs completely came apart. After a closer inspection, another chairs is also coming apart.
On the 14th July, I contacted Grays to find out what could be done about this which appears to be due to faulty workmanship. They advised me today that nothing could be done as it is past the 30 Day Warranty period. I have noticed that on their invoice which they provide to you after your credit card has been charged also states the warrant terms. Should I have known that the warranty was so short, I would not have purchased the goods.