GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
On the 21st May 2014, I purchased a Retro Glass Top Dining Table Set with 6 PU Leather Chairs. As no warrant details were provided prior to the sale, it was assumed that the normal 12 months warranty which would apply for these types of goods would apply.
On the 12th July, the material on one of the chairs completely came apart. After a closer inspection, another chairs is also coming apart.
On the 14th July, I contacted Grays to find out what could be done about this which appears to be due to faulty workmanship. They advised me today that nothing could be done as it is past the 30 Day Warranty period. I have noticed that on their invoice which they provide to you after your credit card has been charged also states the warrant terms. Should I have known that the warranty was so short, I would not have purchased the goods.
"I ordered pairs of Bolle Parole sunglasses on April 2 at an extremely low price. I received advice that my order had been shipped on April..." Read More
"I ordered 3 bottles of Orthoplex Selenium Drops 50ml at a good price on October 9 and received them on October 15. I received email tracki..." Read More
"My wife and I both needed "good" shoes for our upcoming trip so we ordered two pairs of Birkenstocks on October 26. They arrived on Octobe..." Read More
"Ordered my Chanel levres lipgloss and got an additional 10% "we miss you" discount on top of their normal loyalty discounts. Free (and fas..." Read More
On the 12th July, the material on one of the chairs completely came apart. After a closer inspection, another chairs is also coming apart.
On the 14th July, I contacted Grays to find out what could be done about this which appears to be due to faulty workmanship. They advised me today that nothing could be done as it is past the 30 Day Warranty period. I have noticed that on their invoice which they provide to you after your credit card has been charged also states the warrant terms. Should I have known that the warranty was so short, I would not have purchased the goods.