GraysOnline is an Australian online retail and auction company, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.
On the 21st May 2014, I purchased a Retro Glass Top Dining Table Set with 6 PU Leather Chairs. As no warrant details were provided prior to the sale, it was assumed that the normal 12 months warranty which would apply for these types of goods would apply.
On the 12th July, the material on one of the chairs completely came apart. After a closer inspection, another chairs is also coming apart.
On the 14th July, I contacted Grays to find out what could be done about this which appears to be due to faulty workmanship. They advised me today that nothing could be done as it is past the 30 Day Warranty period. I have noticed that on their invoice which they provide to you after your credit card has been charged also states the warrant terms. Should I have known that the warranty was so short, I would not have purchased the goods.
"Items for soap making were required so we were fortunate to find this company. We ordered some jasmine speciality fragrance, coconut oil a..." Read More
"I purchased a product, weight scales, for 630 dollars. My card details were taken, and the order apparently processed, even getting the "..." Read More
"My order for 5 ink cartridges for my HP printer was at my door in two days! Inkjet's prices were excellent and their processing time could..." Read More
"We've bought Young Living's essential oils in the past and the quality is second to none. This time we ordered 25 x 2ml sample bottles----..." Read More
"Emed stocks hundreds of supplements. From Emed, I regularly order Eagle Pharmaceuticals Tresos B with Selenium, Bioceuticals Ultra Musclez..." Read More
On the 12th July, the material on one of the chairs completely came apart. After a closer inspection, another chairs is also coming apart.
On the 14th July, I contacted Grays to find out what could be done about this which appears to be due to faulty workmanship. They advised me today that nothing could be done as it is past the 30 Day Warranty period. I have noticed that on their invoice which they provide to you after your credit card has been charged also states the warrant terms. Should I have known that the warranty was so short, I would not have purchased the goods.