Counter-intuitive shopping cart made things difficult
I placed an online order for some Unicef Inspired Gifts in early December with the intention of giving the cards to my workmates rather than physical gifts, as I had done the previous year.
I chose Unicef as they had a choice of card that relates to my field of employment, whereas other charities that offer similar gift cards do not have cards that tie in so nicely.
I found the shopping cart very difficult to navigate as I struggled to work out how to order a physical card, rather than an e-card or a PDF to print out. I fiddled around with the website for a little while trying to work it out and only persisted as I had been able to successfully order physical cards the year before, or I may have given up.
I placed my order, unsure how to know if I had ordered physical cards, but recalling the same feeling of unease the year before, hoped for the best.
Sadly, my hopes were misguided as I had got it wrong and had not ordered physical cards at all. An e-mail to Unicef in early January sorted the problem out and they sent the cards out, though a little late for Christmas.
The cards are great and the website is great and looking back at the shopping cart now, I can see where I made my mistake, however I do wonder if I, as a very regular internet shopper am not able to work their shopping cart out, how others go navigating it and I suspect it could do with some work to make it a little more user friendly.
I will order from Unicef again, and I can't fault their customer service, but their shopping cart design really let me down.
"I love Lipstik shoes and having worn my last ones (purchase from Myer) to death, had been keeping my eye out for a style I liked on their ..." Read More
"I ordered a bundle of teacher books from Teacher Superstore ready for the start of the new school year and as I have come to expect, Teach..." Read More
I chose Unicef as they had a choice of card that relates to my field of employment, whereas other charities that offer similar gift cards do not have cards that tie in so nicely.
I found the shopping cart very difficult to navigate as I struggled to work out how to order a physical card, rather than an e-card or a PDF to print out. I fiddled around with the website for a little while trying to work it out and only persisted as I had been able to successfully order physical cards the year before, or I may have given up.
I placed my order, unsure how to know if I had ordered physical cards, but recalling the same feeling of unease the year before, hoped for the best.
Sadly, my hopes were misguided as I had got it wrong and had not ordered physical cards at all. An e-mail to Unicef in early January sorted the problem out and they sent the cards out, though a little late for Christmas.
The cards are great and the website is great and looking back at the shopping cart now, I can see where I made my mistake, however I do wonder if I, as a very regular internet shopper am not able to work their shopping cart out, how others go navigating it and I suspect it could do with some work to make it a little more user friendly.
I will order from Unicef again, and I can't fault their customer service, but their shopping cart design really let me down.