Really poor online customer service, but good shipping times
Ordered a portable wireless speaker to be delivered as a present to a friend.
Sent a few questions to their customer service in regards to their products to ask a few details (such as physical dimensions) etc. Can't say the response or the attitude was very helpful - basically go in store and check it out for yourself.
Not having much choice, i headed in store to look at and test the item for myself. As the unit wasnt too large, i decided that it was small enough to send without too many complications, i made the order. There was a small ($5) shipping fee.
Paying via paypal was easy, with an order confirmation email being sent the same day. The day after, I received an email stating that my item had shipped, with my order arriving the day after.
Friend has been happy with the speaker, so hopefully there are no issues or need for warranty.
As long as you don't need to interact with their online customer service, I'd recommend buying from JB.
First relatively pain free online purchase. Free pickup in store.
Ordered a game capture device and arranged to pick it up in store.
I did not shop around for pricing as i wanted to have it in hand immediately.
My order was confirmed the same day and was ready to pick up the next. Only the order number and my ID was required to pick up the item.
The process was surprisingly painless (unlike previous online order experiences I've had). The only pain point was needing to wait for staff to be available and free to serve - there was a 15 minute wait. Waiting times will most likely vary from store to store and the times which you go.
I would consider purchasing online from JB again should i need an item immediately to pick up.
"The US website is much better for shopping as they have better prices. I set up a ShopMate account with Auspost so I could use the Macy's ..." Read More
"I was looking for a certain series of DVDs, "Dibo the gift dragon". I did an online search, and came across DVD warehouse which had one o..." Read More
"I recieved a Ross welder from these guys and when it arrived, it was damaged a little from the courier. It was difficult to communicate wi..." Read More
Sent a few questions to their customer service in regards to their products to ask a few details (such as physical dimensions) etc. Can't say the response or the attitude was very helpful - basically go in store and check it out for yourself.
Not having much choice, i headed in store to look at and test the item for myself. As the unit wasnt too large, i decided that it was small enough to send without too many complications, i made the order. There was a small ($5) shipping fee.
Paying via paypal was easy, with an order confirmation email being sent the same day. The day after, I received an email stating that my item had shipped, with my order arriving the day after.
Friend has been happy with the speaker, so hopefully there are no issues or need for warranty.
As long as you don't need to interact with their online customer service, I'd recommend buying from JB.