I bought a brand new HP laptop in February 2014. However, it had a major issue with few months after purchase. I went down to the store and asked them to fix it. They spent more than 30 days with the laptop and did not even look at it. Within this period of time I contacted them several times to ask about when I could pick it up. They always gave me lame excuses for the delay. At the end, I ended up receiving the same broken product. I had to pay by my self to have it fixed elsewhere. Products have warranty as long as you don't need it. So, if you don't want to go through such a stress, I suggest you to find another seller.
JB can always be counted on to have the CD I want when it is not in stock anywhere else. I ordered a CD at a great price , they have recently updated their website which I found much easier to navigate. I received the item 9 days after ordering. Definitely worth a visit.
Really poor online customer service, but good shipping times
Ordered a portable wireless speaker to be delivered as a present to a friend.
Sent a few questions to their customer service in regards to their products to ask a few details (such as physical dimensions) etc. Can't say the response or the attitude was very helpful - basically go in store and check it out for yourself.
Not having much choice, i headed in store to look at and test the item for myself. As the unit wasnt too large, i decided that it was small enough to send without too many complications, i made the order. There was a small ($5) shipping fee.
Paying via paypal was easy, with an order confirmation email being sent the same day. The day after, I received an email stating that my item had shipped, with my order arriving the day after.
Friend has been happy with the speaker, so hopefully there are no issues or need for warranty.
As long as you don't need to interact with their online customer service, I'd recommend buying from JB.
First relatively pain free online purchase. Free pickup in store.
Ordered a game capture device and arranged to pick it up in store.
I did not shop around for pricing as i wanted to have it in hand immediately.
My order was confirmed the same day and was ready to pick up the next. Only the order number and my ID was required to pick up the item.
The process was surprisingly painless (unlike previous online order experiences I've had). The only pain point was needing to wait for staff to be available and free to serve - there was a 15 minute wait. Waiting times will most likely vary from store to store and the times which you go.
I would consider purchasing online from JB again should i need an item immediately to pick up.
I've been wanting to get bluetooth speakers for few months now, but I didn't buy one as it is quite expensive.
Thankfully jb hifi had a massive price reduction for the item i've been longing for months!!! \m/
So i bought 2 units, one for me and the other for a friend.
The delivery was fairly quick, but the only thing that's disappointing is that although i purchased 2 of the same item, they charged me twice for delivery :( and pickup was also not available for these items.
Overall, everything else is ok and I'd like to shop again from their site.
I really wish I could give JB Hi-Fi less stars for this review, but to be fair to them, they delivered 7 of the 8 CDs that I ordered without hassle.
The 8th CD though, what a saga.
I ordered 8 CDs online, on the 6th of December, during a 20% off CDs sale as the album that I was especially after, by Awolnation, wasn't available in my local store. 3 of the CDs were listed as being in-stock, while the other 5 said they were awaiting stock. No worries, I wasn't in a hurry.
Over the course of the month, in the lead up to Christmas I received 2 parcels containing some of the CDs. On the 23th of December I logged into JB Hi-Fi to check the status of the other CDs that I ordered, including the Awolnation album that I was very keen to receive. The other albums showed as order complete, so I knew they had been shipped, however the Awolnation album still showed as awaiting stock.
I e-mailed JB Hi-Fi querying the delivery date of the CD and was told that it was on back order with their supplier and that they couldn't tell me when it would be available, but they were kind enough to offer to cancel the order........
I requested that they cancel the order and refund my money which they did promptly, however, they refunded $3 less than I had paid for the album and shipping for that item. So I needed to e-mail again asking them to refund the correct amount. On the 26th I received an e-mail saying they were looking into the refund issue and on the 29th I received a refund for the additional $3 without any further contact explaining the mix up, or apologising for the error.
I consider this to be very poor customer service. Thank goodness the album wasn't a Christmas present as I certainly would have thought that early December would have been early enough to order a CD for Christmas delivery, had I not been forewarned otherwise.
I might shop at JB Hi-Fi online again in future, as I have had positive experiences with them in the past, and they did get 7 of the 8 CDs right with this order, but I will never, ever order another CD that I am very keen to receive from them, I will find another source if that is the case.
I placed an order for 3 CDs during a CD sale from JB Hifi. They didn't have a great range of CDs on sale, but I didn't find it too difficult to find a few things that took my fancy when they were so inexpensive.
Shipping was also very inexpensive and incredibly fast, with the CDs only taking a few days to arrive. They were very well packed and all arrived in good condition.
I would be very happy to buy from JB Hifi online again, in fact, it was much easier buying the CDs this way than it would have been going in to my local store.
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