I ordered some jewellery from brands exclusive. When I checked the next day there was no order in the history but my credit card has been charged for the amount by the company called Ariel jewellery and not brands exclusive . There is no contact number to speak with customer service . I have no idea how to resolve this as they haven't even provided me with an order number either. Should I contact fair trading
The purchased items never arrived, although the tracking showed it was with the delivery courier after 5 weeks of sale end. This was my 1st reluctant purchase; the wait time to receive the goods you've paid for is way too long. I will never purchase anything from here again. Waste of time and unnecessary stress to save a few bucks. I'm giving it 1 star for service as refund wasn't a hassle.
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