Purchased Aestivo Outdoors 4 Piece Outdoor Setting , just before christmas, had some friends round to show new furniture and the two seater collapsed, shards of wood exposed, luckily no one was injured, the span across the front was a narrow strip of food that obviously could not take any weight. I reported this to OO, and to paypal, OO said before they could do anything they had to have the furniture back and i had to repack it, couldn't do that cause it was erected and bollocks if I was going to take it apart and repack as the boxes had gone. They arranged collection after i pack it in bin bags, then i had to wait for them to inspect and decide if a refund was warranted, I received it today almost a month after the embarrassment , no apology, no compensation, nothing. I wrote this to warn others about the furniture they provide, it is cheap for a reason, it is not well made. Customer care and service is poor. I am only grateful that my friends were not injured because of they had been it would be a whole new story
Purchased a six pack of Wynns Shiraz on 19th of May. oo claimed to have sent the item to a random news agency ? Weird, still no sign of the goods, several attempts to resolve and to no prevail. No item , no refund , no service. What a joke, my opinion is avoid at all costs.
Recently I purchased a very small camera from oo.com.au & the item was delivered to a newsagent out of my area three suburbs away,instead of locally in which there is three newsagents in three adjoining suburbs that it could have been dropped off at without inconvenience to the driver or myself.
To find out why this happened and avoid having further future deliveries to who knows where, I had to make numerous emails and lengthy phone calls to their "Customer Service", in which they claimed no record of the emails even though I provided confirmation numbers,my matter was ignored & two calls in which I was cut off.
Their attitude was arrogant & inconsiderate.
Why pay a courier if it can't be delivered & you have to drive through three suburbs to pick it up? What happened to customer service?
I purchased an item in January 2016 - I was charged twice. I have tried to resolve the issue with OO.com.au however they ignore my emails, have disconnected their phone number (after recently being bought out) and delete my comments off their facebook page. Currently waiting for the issue to be resolved by consumer business services almost three months later and still waiting for a refund. NEVER BUY FROM THIS SITE!!!
During a promotional period, OO was offering 20% off Sony products. Being familiar with Sony headphones and liking their sound signature, i decided to purchase a pair of their bluetooth headphones, with Extra Bass, with an integrated Mic for calls.
Pricing, compared to what was on the market was very good (probably at least $50 cheaper than the next closest competitor).
Delivery within metro areas is cheaper, and was a reasonable $8. Another great cause is the fact that if you round your purchase to the nearest dollar, OO will match it and donate it to the Childrens Hospital Foundations Australia.
Delivery was a super quick 3 days and the headphones, so far, are highly recommended and rated. Only for those who like the extra "doof"
Happy with the communication, prices and delivery. Would happily recommend them to others.
I was shopping for a cheap turntable for a christmas present and found one on oo.com.au. The package came in time for christmas and was marked fragile all around. Everything was intact and the quality is great.
I ordered two items from this website - a filing cabinet and a desk.
The filing cabinet had arrived, but the desk is lost in limbo somewhere. I have been charged for both and waiting an email response. Each time I try to track the desk, I get a response that this item has not been scanned.
I waited on the phone for 35 minutes, to which then I received the message "This number is no longer connected" and hung up on me.
NOT IMPRESSED! I will not be using this website again.
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