Good product. Service and communication, not so good.
Ordered a Motorola Smartphone for a family member. i paid extra for delivery.
My item was marked for processing at a nearby store the same day as my order, which i thought was nice and quick. 4 days later, i still hadnt received my item or heard any further reply, so i called them.
As they still hadnt shipped my item yet, i told them i'd pick it up myself as i would be in the area that weekend. On the weekend, i called them to confirm that my order was available to pick up, only to be told that they had posted the item out to me.
Somewhat frustrating and inconvenient.
My item arrived the following monday - a total of 6 business days. Delivery notification is sent via email with tracking, which is good.
So what can i say? The pricing was standard. I paid extra for the convenience of having the item shipped to me, but I could have picked up the item myself quicker from the allocated store. I had to contact the store to follow up on my item, then after arranging to pick it up, my item was shipped out to me. Feels a bit like a breakdown in communication somewhere along the line with a bit of time and effort wasting involved.
The phone itself is good. No problems with that. Its just the service that leaves a little to be desired.
Would i buy from the Good Guys again? In store, yes. Online...I'm not so sure.
"Bonds had a 2 for 1 brief sale on and it was too good to pass up. The website was incredibly easy to browse and order from and the prices ..." Read More
"I purchased a KVM switch (EDIMAX EK-2U2C) from MSY Malvern a few weeks ago. It's only $22. Not exactly a fortune, but what happened sharpl..." Read More
"Ordered an asus i5 core for $745, definitely the cheapest around. Service staff was good, answered my queries on technical stuff. Delivery..." Read More
"Ordered a suit in preparation for the increasing number of weddings that were being organised. Delivery was free due to my order being ov..." Read More
My item was marked for processing at a nearby store the same day as my order, which i thought was nice and quick. 4 days later, i still hadnt received my item or heard any further reply, so i called them.
As they still hadnt shipped my item yet, i told them i'd pick it up myself as i would be in the area that weekend. On the weekend, i called them to confirm that my order was available to pick up, only to be told that they had posted the item out to me.
Somewhat frustrating and inconvenient.
My item arrived the following monday - a total of 6 business days. Delivery notification is sent via email with tracking, which is good.
So what can i say? The pricing was standard. I paid extra for the convenience of having the item shipped to me, but I could have picked up the item myself quicker from the allocated store. I had to contact the store to follow up on my item, then after arranging to pick it up, my item was shipped out to me. Feels a bit like a breakdown in communication somewhere along the line with a bit of time and effort wasting involved.
The phone itself is good. No problems with that. Its just the service that leaves a little to be desired.
Would i buy from the Good Guys again?
In store, yes. Online...I'm not so sure.