I ordered a laptop lapdesk and USB charger, arranging to pickup at my closest store with stock.
I received a call a few days later from the store to notify me that the USB charger was not in stock. i was offered the opportunity to wait until stock came, to arrange pick up at another store showing stock or to be refunded the item.
I said i was happy to wait. A few more days later, i was called again to notify me that the supplier no longer supplied the item, so that they would arrange pickup at the other store and that they would call me back once it was all arranged.
After a week after hearing nothing, i called back to find out the situation. I was informed they were waiting on a response from the other store, authorising a transfer pickup and that they would contact me once it was done.
After 2 weeks, i was still not contacted so i called again. I was told that the store still had not replied. After another week of waiting i called back again and this time i was told the store did not have stock, and that i would be refunded the item and that i could pick up my lapdesk.
As i was busy with work, i was unable to pickup my item straight away. While away on travel, i received a notification that i had been refunded for my entire purchase - they had cancelled my entire order, without contacting me or waiting for me to pick up my item.
I decided not to bother contacting them after such unprofessional service and spent my money elsewhere.
Admittedly, this experience would most likely be store dependent, but my rating is based on this particular purchase.
Service varies according to each store, but prices can be good
Ordered a photoframe as part of the Boxing Day sales as a gift for a friend, for pick up in the store
My order was confirmed and marked as ready for pickup the same day. Quite surprising due to the peak season trading times, so i was happy with the quick turnaround.
Someone from the store did try to contact me to advise me that my order was ready for pickup (though i did miss the call).
Picking up my order was as simple as bringing my ID along and presenting them the order number.
Service from the Good Guys definitely varies between stores/franchises, but i can say, i was definitely happy with this purchase and would be happy to shop here again.
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I received a call a few days later from the store to notify me that the USB charger was not in stock. i was offered the opportunity to wait until stock came, to arrange pick up at another store showing stock or to be refunded the item.
I said i was happy to wait. A few more days later, i was called again to notify me that the supplier no longer supplied the item, so that they would arrange pickup at the other store and that they would call me back once it was all arranged.
After a week after hearing nothing, i called back to find out the situation. I was informed they were waiting on a response from the other store, authorising a transfer pickup and that they would contact me once it was done.
After 2 weeks, i was still not contacted so i called again. I was told that the store still had not replied. After another week of waiting i called back again and this time i was told the store did not have stock, and that i would be refunded the item and that i could pick up my lapdesk.
As i was busy with work, i was unable to pickup my item straight away. While away on travel, i received a notification that i had been refunded for my entire purchase - they had cancelled my entire order, without contacting me or waiting for me to pick up my item.
I decided not to bother contacting them after such unprofessional service and spent my money elsewhere.
Admittedly, this experience would most likely be store dependent, but my rating is based on this particular purchase.