Buy books online from Fishpond.com.au, Australias best online book store. We sell lots of new and used books, music and movies online at discount pricesBooks. Australia - It's shopping made easy.
I purchased a product, weight scales, for 630 dollars. My card details were taken, and the order apparently processed, even getting the "thank you" email and the time I can expect arrival. I waited out the two-month period and then contacted them. They tell me that they had sent the following email,
"To protect your security and as a routine check of new customers we would like to request that you send a scanned copy of a utility bill with your name and address as proof of delivery address."
Perhaps I did indeed miss this email. I am told they did not charge my card. But the email was sent after previous emails that my product was on its way, and that it would arrive by a certain date. This is a level of bureaucracy that is ridiculous. I order even more expensive items than this from the USA and the UK, sometime getting it within a week (UPS) and with no problems whatsoever. A copy of my utility bill? No one else, after years of ordering has ever asked this, and then done so AFTER the order has apparently been processed. I guess this is an Australian thing, sadly, where so many businesses, due to lack of competition, simply do not provide a good service, and do not care if you give them your business or not. I have never encountered such wasteful procedures before. Again, I have ordered bigger items, had it delivered quickly, and they just took my money. The procedure that is laid out by Fishpond in Australia is so onerous and even insulting, that one would imagine this was a government agency doing a criminal check. Unbelievable. No wonder our economy is going to hell in a hand basket, with businesses like this that simply do not take your money, nor do they take a reasonable risk, like other businesses in other countries. Pitiful.
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"To protect your security and as a routine check of new customers we would like to request that you send a scanned copy of a utility bill with your name and address as proof of delivery address."
Perhaps I did indeed miss this email. I am told they did not charge my card. But the email was sent after previous emails that my product was on its way, and that it would arrive by a certain date. This is a level of bureaucracy that is ridiculous. I order even more expensive items than this from the USA and the UK, sometime getting it within a week (UPS) and with no problems whatsoever. A copy of my utility bill? No one else, after years of ordering has ever asked this, and then done so AFTER the order has apparently been processed. I guess this is an Australian thing, sadly, where so many businesses, due to lack of competition, simply do not provide a good service, and do not care if you give them your business or not. I have never encountered such wasteful procedures before. Again, I have ordered bigger items, had it delivered quickly, and they just took my money. The procedure that is laid out by Fishpond in Australia is so onerous and even insulting, that one would imagine this was a government agency doing a criminal check. Unbelievable. No wonder our economy is going to hell in a hand basket, with businesses like this that simply do not take your money, nor do they take a reasonable risk, like other businesses in other countries. Pitiful.