Buy books online from Fishpond.com.au, Australias best online book store. We sell lots of new and used books, music and movies online at discount pricesBooks. Australia - It's shopping made easy.
At the checkout, the item I ordered was advertised at one price. I filled out the necessary details in under one minute, clicked confirm, and then on the receipt screen... I was charged a higher price.
I contacted customer support and said, "I think this is unfair as I didn't agree to or see the price change... nor could I have in the short amount of time I spent typing in my details." Fishpond responded with, "A price cannot be guaranteed until the order has been placed."
I responded with, "Surely it’s a legal requirement to inform a customer of how much is about to be charged to their credit card. You can't just spring a new price onto the customer at the receipt screen. You don't see a problem with that?"
Fishpond responded with, "The price is advertised on checkout. If you haven't completed the order it can be updated in the mean time."
Bad customer service, bad system.
Second experience:
I ordered a copy of Halo: Reach, an Xbox 360 video game. Fishpond only sell games brand new. I purchased a new copy, dispatched from the UK. After 3 weeks, the game arrived and it was second-hand... unsealed, scratches on the disc, warped booklet. I contacted Fishpond and they sent me another 3 weeks later. It was still unsealed but in better condition. I left it there.
Questionable Business Practices, Disgusting Service
Ordered 2 items, however 1 item received was falsely advertised ("pack of 9" when it was only 1 item). Returned both items, received confirmation, advised refund would be in my account "within a few days".
3 weeks later and NO REFUND. Have emailled twice, and NO RESPONSE.
ordered a $350 purchase a month ago. Has not moved from LA according to tracking for nearly 3 weeks. After many emails trying to get some service from fishpond, all I got was "wait till the date range" from them. Now out of the date range and they are telling me I have to wait ANOTHER 8 business days and then it takes 1-3 business days after that to process a claim. Have also contacted consumer affairs. WORST SITE AND WORST SERVICE. Clearly no phone number available for a reason! Have since had to purchase another gift and they expect me to wait ANOTHER 3 weeks for a $350 refund?
I ordered a product from fishpond.com.au as a gift and took advantage of their offer to send a e-announcement to the recipient about their impending gift. A day or two later I received a thank you note from my friend. The next day I received a message from fishpond saying that they were cancelling the order b/c the product was not available. I contacted them to suggest that they do not send out the gift announcement until they are sure they can deliver the product. I was very disappointed with the attitude of the customer relations team, which basically was "too bade - it's all covered in the fine print about terms and conditions of sale". OK, if Fishpond doesn't care about its customers, I will look for a company that does.
I purchased a product, weight scales, for 630 dollars. My card details were taken, and the order apparently processed, even getting the "thank you" email and the time I can expect arrival. I waited out the two-month period and then contacted them. They tell me that they had sent the following email,
"To protect your security and as a routine check of new customers we would like to request that you send a scanned copy of a utility bill with your name and address as proof of delivery address."
Perhaps I did indeed miss this email. I am told they did not charge my card. But the email was sent after previous emails that my product was on its way, and that it would arrive by a certain date. This is a level of bureaucracy that is ridiculous. I order even more expensive items than this from the USA and the UK, sometime getting it within a week (UPS) and with no problems whatsoever. A copy of my utility bill? No one else, after years of ordering has ever asked this, and then done so AFTER the order has apparently been processed. I guess this is an Australian thing, sadly, where so many businesses, due to lack of competition, simply do not provide a good service, and do not care if you give them your business or not. I have never encountered such wasteful procedures before. Again, I have ordered bigger items, had it delivered quickly, and they just took my money. The procedure that is laid out by Fishpond in Australia is so onerous and even insulting, that one would imagine this was a government agency doing a criminal check. Unbelievable. No wonder our economy is going to hell in a hand basket, with businesses like this that simply do not take your money, nor do they take a reasonable risk, like other businesses in other countries. Pitiful.
Bought this item due to a price which seemed to be excellent, and free shipping. Ended up dissapointed, however, as i had to wait for a long time for updates only to find out it was cancelled as they didn't have enough stock. Getting a refund was also a hassel which about 3 weeks. Not keen to shop there again after my experience.
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At the checkout, the item I ordered was advertised at one price. I filled out the necessary details in under one minute, clicked confirm, and then on the receipt screen... I was charged a higher price.
I contacted customer support and said, "I think this is unfair as I didn't agree to or see the price change... nor could I have in the short amount of time I spent typing in my details." Fishpond responded with, "A price cannot be guaranteed until the order has been placed."
I responded with, "Surely it’s a legal requirement to inform a customer of how much is about to be charged to their credit card. You can't just spring a new price onto the customer at the receipt screen. You don't see a problem with that?"
Fishpond responded with, "The price is advertised on checkout. If you haven't completed the order it can be updated in the mean time."
Bad customer service, bad system.
Second experience:
I ordered a copy of Halo: Reach, an Xbox 360 video game. Fishpond only sell games brand new. I purchased a new copy, dispatched from the UK. After 3 weeks, the game arrived and it was second-hand... unsealed, scratches on the disc, warped booklet. I contacted Fishpond and they sent me another 3 weeks later. It was still unsealed but in better condition. I left it there.