Buy books online from Fishpond.com.au, Australias best online book store. We sell lots of new and used books, music and movies online at discount pricesBooks. Australia - It's shopping made easy.
I ordered "Art of the Start" from Fishpond. The prices on the site appear as though they've been discounted heavily, but only after I ordered it, I noticed Amazon was actually selling it cheaper. So was Book Depository. Shipping took about 2 weeks.
Fishpond have an automatic partial refund system where they refund you the difference in prices if Amazon is cheaper, but this only returned a few cents back to me.
Still cheaper than bricks & mortar shops, but I probably wouldn't buy from Fishpond anymore.
Bought this item due to a price which seemed to be excellent, and free shipping. Ended up dissapointed, however, as i had to wait for a long time for updates only to find out it was cancelled as they didn't have enough stock. Getting a refund was also a hassel which about 3 weeks. Not keen to shop there again after my experience.
I bought here because the price was a little cheaper. No information given, package was so so slow for Australia. Not impressed. Will not be shopping here again.
At the checkout, the item I ordered was advertised at one price. I filled out the necessary details in under one minute, clicked confirm, and then on the receipt screen... I was charged a higher price.
I contacted customer support and said, "I think this is unfair as I didn't agree to or see the price change... nor could I have in the short amount of time I spent typing in my details." Fishpond responded with, "A price cannot be guaranteed until the order has been placed."
I responded with, "Surely it’s a legal requirement to inform a customer of how much is about to be charged to their credit card. You can't just spring a new price onto the customer at the receipt screen. You don't see a problem with that?"
Fishpond responded with, "The price is advertised on checkout. If you haven't completed the order it can be updated in the mean time."
Bad customer service, bad system.
Second experience:
I ordered a copy of Halo: Reach, an Xbox 360 video game. Fishpond only sell games brand new. I purchased a new copy, dispatched from the UK. After 3 weeks, the game arrived and it was second-hand... unsealed, scratches on the disc, warped booklet. I contacted Fishpond and they sent me another 3 weeks later. It was still unsealed but in better condition. I left it there.
Questionable Business Practices, Disgusting Service
Ordered 2 items, however 1 item received was falsely advertised ("pack of 9" when it was only 1 item). Returned both items, received confirmation, advised refund would be in my account "within a few days".
3 weeks later and NO REFUND. Have emailled twice, and NO RESPONSE.
ordered a $350 purchase a month ago. Has not moved from LA according to tracking for nearly 3 weeks. After many emails trying to get some service from fishpond, all I got was "wait till the date range" from them. Now out of the date range and they are telling me I have to wait ANOTHER 8 business days and then it takes 1-3 business days after that to process a claim. Have also contacted consumer affairs. WORST SITE AND WORST SERVICE. Clearly no phone number available for a reason! Have since had to purchase another gift and they expect me to wait ANOTHER 3 weeks for a $350 refund?
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Fishpond have an automatic partial refund system where they refund you the difference in prices if Amazon is cheaper, but this only returned a few cents back to me.
Still cheaper than bricks & mortar shops, but I probably wouldn't buy from Fishpond anymore.