Buy books online from Fishpond.com.au, Australias best online book store. We sell lots of new and used books, music and movies online at discount pricesBooks. Australia - It's shopping made easy.
I bought here because the price was a little cheaper. No information given, package was so so slow for Australia. Not impressed. Will not be shopping here again.
At the checkout, the item I ordered was advertised at one price. I filled out the necessary details in under one minute, clicked confirm, and then on the receipt screen... I was charged a higher price.
I contacted customer support and said, "I think this is unfair as I didn't agree to or see the price change... nor could I have in the short amount of time I spent typing in my details." Fishpond responded with, "A price cannot be guaranteed until the order has been placed."
I responded with, "Surely it’s a legal requirement to inform a customer of how much is about to be charged to their credit card. You can't just spring a new price onto the customer at the receipt screen. You don't see a problem with that?"
Fishpond responded with, "The price is advertised on checkout. If you haven't completed the order it can be updated in the mean time."
Bad customer service, bad system.
Second experience:
I ordered a copy of Halo: Reach, an Xbox 360 video game. Fishpond only sell games brand new. I purchased a new copy, dispatched from the UK. After 3 weeks, the game arrived and it was second-hand... unsealed, scratches on the disc, warped booklet. I contacted Fishpond and they sent me another 3 weeks later. It was still unsealed but in better condition. I left it there.
I ordered "Art of the Start" from Fishpond. The prices on the site appear as though they've been discounted heavily, but only after I ordered it, I noticed Amazon was actually selling it cheaper. So was Book Depository. Shipping took about 2 weeks.
Fishpond have an automatic partial refund system where they refund you the difference in prices if Amazon is cheaper, but this only returned a few cents back to me.
Still cheaper than bricks & mortar shops, but I probably wouldn't buy from Fishpond anymore.
Bought this item due to a price which seemed to be excellent, and free shipping. Ended up dissapointed, however, as i had to wait for a long time for updates only to find out it was cancelled as they didn't have enough stock. Getting a refund was also a hassel which about 3 weeks. Not keen to shop there again after my experience.
I purchased a cook book from this site for about $25. It was an Australian cook book so I wasn't able to buy it from any of the overseas sites like Amazon. Fishpond offered the cheapest price around and free shipping. It arrived within a week of ordering it and was packaged well so it arrived undamaged. Was quite happy and would shop there again.
Have purchased from Fishpond.com.au many times. Recent purchase was Mario Bros jigsaw puzzle and a science circuit kit - Snap Circuits Extreme SC-750 (which is only available in the USA).
Prices are usually cheaper than other online stores selling the same product. However you need accept the cheaper price for the long shipping times. Shipping is free for all items which is a bonus but again you need to be patient with the delivery times.
I purchased the science circuit kit on 21/10/2012 and it still not here. In saying that Fishpond do send updates on the revised shipping dates, and will cancel the item if you wish not to proceed with buying due to delays in delivery. Once thing they do is if you have multiple items on one purchase they will ship individual items seperately.
I would purchase from here again but having past experience I wouldn't order any urgent items as delivery times are unpredictable.
I bought 'Killing Floor' from the Jack Reacher series from Fishpond! Fishpond have a great range of books for kids as well as adults and all prices are cheaper than what you would find at a local bookstore. Shipping is FREE which is great, however, shipping can take some time. The book took about 3 weeks to arrive at my house.
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