Modcloth clothes are a bit hit and miss. It's sad, because one of my favourite pairs of shoes came from old MC; they are what ModCLoth does best; that perfect blend of vintage and perennially stylish.
On the other hand, this order wasn't great. The Breathtaking Tiger Lilies skirt came with an incredibly cheap, nasty belt - it was plastic, although pretending to be leather. I kid you not, it smelt like it had come straight from the plastics factory and it wouldn't unkink. The skirt itself was poorly designed - I could feel the elastic in the back twisting and bunching, making the skirt seem chunkier around the middle, which was unflattering.
The 'Have to Tri These' earrings were cute enough, so I kept them, but they were not worth the postage and effort.
The worst things though, for an Aussie, are the exchange rate and shipping costs. I was seduced by the pictures of happy shoppers with their cute outfits... So I paid top american dollar for things that looked like they came from Target. (Target is great but not import-worthy).
I contacted ModCloth to discuss my options for returns and the customer service was wonderful. They actually happily refunded the shipping costs for both items because I was so disappointed in the quality of the skirt. I sent the skirt back and got a refund for that too.
THE VERDICT: It takes ages for the items to arrive. Shipping is expensive, the exchange rate is awful. On the other hand, Customer Service is amazing and the earrings were cute.
If you fall in love with something on MC, it might be worth the effort. Otherwise, give it a miss.
I ordered a lovely pair of shoes from Modcloth. The site recommended I size up. I sized up, and they arrived too large.
That's pretty normal: buying shoes off the web is hard. It's a little annoying that the problem occured because I followed their advice, but online shoe shopping is always challenging and the shoes were gorgeous!
So I ordered them again, one size smaller. Then two days later I went back to the site to buy a gift and a top.
The shoes arrived with two LEFT shoes in the box.
The second order never arrived!
I contacted Modcloth about the shoes and was lucky to receive a refund straight away without having to return the shoes. But on the second lost order, the assistant let me know that Modcloth's policy is not to refund items lost in the post.
Paypal's policy, and retail law, makes it clear that items are the sellers' responsibility until they are delivered. So Modcloth's policy was inappropriate!
Luckily, given that I had just received two left shoes and lost another package, the customer service assistant was very nice and made an exception, refunding the money for the second package.
But I was concerned that if I hadn't had such bad luck, I wouldn't have received the refund for the lost package without a fight.
Because of this, I won't shop with Modcloth again. Their postage is super expensive and they don't offer any assurance of the package arriving. And returns to America are crazy expensive, too.
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On the other hand, this order wasn't great. The Breathtaking Tiger Lilies skirt came with an incredibly cheap, nasty belt - it was plastic, although pretending to be leather. I kid you not, it smelt like it had come straight from the plastics factory and it wouldn't unkink. The skirt itself was poorly designed - I could feel the elastic in the back twisting and bunching, making the skirt seem chunkier around the middle, which was unflattering.
The 'Have to Tri These' earrings were cute enough, so I kept them, but they were not worth the postage and effort.
The worst things though, for an Aussie, are the exchange rate and shipping costs. I was seduced by the pictures of happy shoppers with their cute outfits... So I paid top american dollar for things that looked like they came from Target. (Target is great but not import-worthy).
I contacted ModCloth to discuss my options for returns and the customer service was wonderful. They actually happily refunded the shipping costs for both items because I was so disappointed in the quality of the skirt. I sent the skirt back and got a refund for that too.
THE VERDICT:
It takes ages for the items to arrive. Shipping is expensive, the exchange rate is awful. On the other hand, Customer Service is amazing and the earrings were cute.
If you fall in love with something on MC, it might be worth the effort. Otherwise, give it a miss.