My main purchase was a brush set. Since I didn't want to pay for the international shipping, I went ahead and purchased a few other smaller items to make use of the free international shipping they offered when buying above a certain amount.
Shipping took a month. And when I opened my parcel, the brush set was no where to be found. I wrote in twice to ask about it. The attitude they had was rude. All the staff said is that they don't re-ship international items and they will refund me the amount. I WANT MY PURCHASES NOT MY MONEY BACK! I wasn't even given a choice. So if I wanted my brushes, I'll have to go buy them and pay for shipping all over again when it wasn't even my fault. Worse still, the amount refunded was much lower than the amount of the item. I'm not sure whether they'll blame it on the exchange rate but the AUD-USD exchange rate is not that significantly different.
Horrible horrible experience. I will never recommend this site to anyone and will not purchase from there either.
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Shipping took a month. And when I opened my parcel, the brush set was no where to be found. I wrote in twice to ask about it. The attitude they had was rude. All the staff said is that they don't re-ship international items and they will refund me the amount. I WANT MY PURCHASES NOT MY MONEY BACK! I wasn't even given a choice. So if I wanted my brushes, I'll have to go buy them and pay for shipping all over again when it wasn't even my fault. Worse still, the amount refunded was much lower than the amount of the item. I'm not sure whether they'll blame it on the exchange rate but the AUD-USD exchange rate is not that significantly different.
Horrible horrible experience. I will never recommend this site to anyone and will not purchase from there either.