This is my first order with The Iconic. Fantastic experience for the reasons below:
1. Fast handling and shipping, received the order the next day. 2. I ordered a Cameo dress and it is well-made, fits perfectly and very flattering. 3. I used a 20% discount code on top of the already marked down price (because it was in XS and last one left?). So the dress ended up costing a little over $100, which is not too bad for a Cameo dress. In all, I am very happy with the purchase, will buy from The Iconic again.
First time shopping with The Iconic but I've always browsed their hundreds of merchandise. There's a huge variety and a style and price to suit everyone. I got a dress and wedge heels for just over $100! Bargain. Can't wait to receive my order this week.
I bought a Riviera Striped Maxi Dress from the Iconic last year for $79.95. Being the middle of winter, I unfortunately didn't try it on for while after delivery. The first time I wore it I noticed the stripes on either side of the dress don't match up from the seam in the middle. I'll never wear it again as it not only looks odd but the quality is poor.
I realised there was a problem with my necklace in my purchase, contacted The Iconic via Facebook and they quickly organised a returns before the weekend (planned on wearing the necklace on the Saturday) so they were life-savers!!
It arrived in 1 business day via express shipping that was registered so my purchase was safe. I cannot commend The Iconic's customer service enough! I highly recommend supporting this online store.
The Iconic ships your orders incredibly quickly! I didn't have a problem with them, they prepared and delivered my order in 1 business day.
My clothes were affordable as they were on sale, and I think quality is a bit hit and miss - some things very great, others not so much (not really loving the shoe brand Spurr).
However, service was great so I will be back to buy from more expensive brands on the site.
This was my first purchase at The Iconic and I loved the experience! The site was easy to navigate, checkout was quick and simple.
I bought on Tuesday morning, it was packed and ready to be shipped in the evening and finally arrived the next day - so impressive, 1 business day.
Happy with my purchases, most were on sale and shipping was free because my order was over $50. There's a faulty necklace though and customer service dealt with it really quickly - will be sent a replacement.
Overall a very positive experience at The Iconic, highly recommended!
I have purchased from The Iconic on multiple occasions. Product descriptions have always been accurate and items have been of a high quality.
Standard shipping is packed well and dispatched quickly.
My same-day shipping experience was okay. The estimated time to arrival shown changed sporadically, and I ended up waiting for about 3 hours after the initial delivery time I was told. I understand The Iconic use an external company to handle these, and I am also located right in the Sydney CBD so I know traffic can be unreliable, but a better estimated arrival time here would have been great.
One of my items broke about 3 months after purchase (a well-used bag had a buckle come loose). I contacted support to arrange a refund. The whole process took about 24 hours from my first email, to when I was authorised to return. They are covering return postage.
Every staff member I've dealt with has been polite, friendly and understanding.
My only complaint is that prices can be unreliable, and sizing is sometimes a tiny bit off – but hardly enough to matter.
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1. Fast handling and shipping, received the order the next day.
2. I ordered a Cameo dress and it is well-made, fits perfectly and very flattering.
3. I used a 20% discount code on top of the already marked down price (because it was in XS and last one left?). So the dress ended up costing a little over $100, which is not too bad for a Cameo dress.
In all, I am very happy with the purchase, will buy from The Iconic again.