I purchase a leather bag and a leather wallet from Oroton both at 50% off. Delivery is $15 no matter how many items you order. Website easy and straight forward to use. My only negative would be that the items need more pictures to show their true look. Some bags are wallets are only shown at 1 or 2 angles. Pictures at different angles and inside the bags/wallets would be more helpful in deciding which items to choose. My items were delivered in 9 business days. The website does inform you that delivery many take a bit longer during sale periods so if you can't wait then I would suggest going into an Oroton store. I think there is more stock on their online store though.
Purchased the classic style oroton handbag with leather trimming, the online sale price was less than half than the retail stores. Delivery was only 2 weeks and I am very happy with the bag and efficient delivery.
No empathy poor customer service. I purchased oroton umbrella. It had sharp edge not manufactured properly. I cut my finger with it and was in distress. called oroton office didnt ask how I was just said u need to have receipt and hung up..I will never buy their product.
Quality Product. Took some time to receive and pricing is not desirable, but what can one expect from a high end brand.
Bought:
aalto silk singlet $AUD 57.50
signature o small umbrella $AUD 26.00
signature small O umbrella $AUD 26.00
chrysler companion $AUD 158.00
It did take some time to recieve the product, but we were provided with a tracking number that ensured we were up to date with the whereabouts of the product. The wesbite is straightforward, elegant and easy to use.
I bought the Alpine signature medium hobo in beige and as soon as I took it out of the plastic packaging, I could see small dark spots on the fabric. Looks like very small black fibre got caught up while the fabric was beeing manufactured. It is small but because the bag is beige colour, one black spot especially is noticeble.
If you want to buy the bag, I would advise buying it in brown or black, definitely not in beige.
I thought if I buy online then the product is brand new, should not have any marks on it. They need better quality control, make sure bag is perfect before shipping it off. Very disappointed. I think the quality of their product is definitely slipping.
I have also had bad experience with their instore customer service.
Shipping was $14.95 and the package came from Hong Kong.
What a woeful customer service. It feels more like talking to a bank than a luxury fashion label.
I still haven't received my item and the price dropped in the meantime. No way to get the difference or a cancelation. Got just cut off in the online chat at 8pm - in the middle of a conversation to solve the issue.
A follow up email by myself was replied with standard answers and not helpful to solve the problem and make the customer happy. I could get a refund but was not allowed to buy the item again with the high discount. This is not even stated in the T&Cs.
They lost a long time customer with their behaviour and very strict rules. Be aware to NEVER buy at full price ... a minimum of 70% discount is normal for this label - lots of sales to make it impossible to find out the real price! Does not hold value when you buy full price. It's a DISCOUNT label.
This review is for the highpoint store in Marybirnong!!! I haven't had the bag not even for a six month period! Bag fell apart, they did absolutely nothing about it and did not care one single bit!!!! Don't bother buying !! You will get disappointed!!!
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