No customer service, would not order online with then
I ordered a present for my daughter on the 30/6/2014, for her 21st birthday tomorrow. 10 days later still no bag, my credit card was charged on the 30/6. Followed up with Oroton earlier in the week and got told to track with courier. Called courier who could not locate, called Oroton who told me they did not have a direct line to the courier so would have to email them. I told them I would cancel order, to which they said the had 10 working days to deliver, which is today! Oroton customer service then told me the tracking number was not the one they emailed me, regardless of me reading it directly from their email. Needless to say I have no present for my daughter grandparents to give my daughter for her 21st, and Oroton could not careless. They are rude, and ignore the fact I have paid them for the goods and the courier, and they have a duty of care to resolve this. I will now put a dispute on with my credit card company for there charge due to goods not received. No wonder people shop off shore.
Exceptionally poor customer service and overpriced products
Head office Oroton have no customer service at all. Both the customer service manger and her assistant were so obnoxious and absolutely rude. All I wanted to do was exchange an oroton product which I received as a gift but I had no receipt and they demanded that I get one. The bag that I received was so overvalued for just an Australian product. They said that I needed the bank statement off the person that gave me the gift(how rude to ask someone for their bank statement). When I asked them why can't they just exchange the product for something else? Their excuse- so many people try to counterfeit Oroton bags! Who do they think they are? Chanel / Gucci/ Dior. I can't believe people buy their products they are extremely expensive considering the fact that I can buy 2 Michael Kors bags for the price of 1 Oroton bag. Yet at least MK has stunning designs and the quality of his bags are 10 times better than Oroton. It was so disappointing to deal with those 2 ladies at head office as they were extremely rude and represented their company in a very poor way. I just hope to see this brand lose so many customers.
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