Purchased the classic style oroton handbag with leather trimming, the online sale price was less than half than the retail stores. Delivery was only 2 weeks and I am very happy with the bag and efficient delivery.
No empathy poor customer service. I purchased oroton umbrella. It had sharp edge not manufactured properly. I cut my finger with it and was in distress. called oroton office didnt ask how I was just said u need to have receipt and hung up..I will never buy their product.
My mother had called me one day whilst I was at work, told me that she had left her umbrella on the train, she loved that umbrella, not because it was oroton, but because the colour was her favourite.
I went online straight away to search for the same umbrella, unfortunately, it seemed like that season colour was sold out and not even ebay had anything.
I went to the oroton website to check them out, they only had the new stock in.
So I checked their SALE tab on the website and it showed a few items.
I spotted large o small umbrella colour: magenta
I placed an order for this sale item @ $26 and was lucky enough that there was no shipping fee during the festive season.
The item arrived in a box, and well wrapped. no damages and it was perfect. It was a great gift again for my mother - this time she can put it in her bag instead of using the big handle umbrella.
I will definitely buy from Oroton again, their website was user friendly.
I bought the Alpine signature medium hobo in beige and as soon as I took it out of the plastic packaging, I could see small dark spots on the fabric. Looks like very small black fibre got caught up while the fabric was beeing manufactured. It is small but because the bag is beige colour, one black spot especially is noticeble.
If you want to buy the bag, I would advise buying it in brown or black, definitely not in beige.
I thought if I buy online then the product is brand new, should not have any marks on it. They need better quality control, make sure bag is perfect before shipping it off. Very disappointed. I think the quality of their product is definitely slipping.
I have also had bad experience with their instore customer service.
Shipping was $14.95 and the package came from Hong Kong.
This review is for the highpoint store in Marybirnong!!! I haven't had the bag not even for a six month period! Bag fell apart, they did absolutely nothing about it and did not care one single bit!!!! Don't bother buying !! You will get disappointed!!!
No customer service, would not order online with then
I ordered a present for my daughter on the 30/6/2014, for her 21st birthday tomorrow. 10 days later still no bag, my credit card was charged on the 30/6. Followed up with Oroton earlier in the week and got told to track with courier. Called courier who could not locate, called Oroton who told me they did not have a direct line to the courier so would have to email them. I told them I would cancel order, to which they said the had 10 working days to deliver, which is today! Oroton customer service then told me the tracking number was not the one they emailed me, regardless of me reading it directly from their email. Needless to say I have no present for my daughter grandparents to give my daughter for her 21st, and Oroton could not careless. They are rude, and ignore the fact I have paid them for the goods and the courier, and they have a duty of care to resolve this. I will now put a dispute on with my credit card company for there charge due to goods not received. No wonder people shop off shore.
Oroton outlet online was having a sale so i snagged myself a makeup case for a friends birthday. The process was really simple and the product came in only a few days.
I purchase a leather bag and a leather wallet from Oroton both at 50% off. Delivery is $15 no matter how many items you order. Website easy and straight forward to use. My only negative would be that the items need more pictures to show their true look. Some bags are wallets are only shown at 1 or 2 angles. Pictures at different angles and inside the bags/wallets would be more helpful in deciding which items to choose. My items were delivered in 9 business days. The website does inform you that delivery many take a bit longer during sale periods so if you can't wait then I would suggest going into an Oroton store. I think there is more stock on their online store though.
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