I order all the time and if they are out of stock I receive a call that day, even at 6pm on Sunday night! It is no problem to get a refund and as I use paypal it is done immediatey! Perhaps you should use Paypal!
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Dont worry we were told, will issue a refund
3 weeks later, phone calls, emails and guess what - NO REFUND
Have now reported them to the credit card company in an attempt to get our money back
To cheat people is one thing, but to do it when all we are trying to do is the best for our pet is disgraceful.
DO NOT DEAL WITH THIS COMPANY
Perhaps you should use Paypal!