BabushkaDoll would not shop at Lime Tree Kids again.
Customer service, what customer service?!
Purchased Christmas/birthday gifts for my nephews and niece, they arrived in a suitable time frame. I returned an item for refund and received confirmation from Australia Post, Lime Tree Kids received the item on 22/12/14.
By 05/01/15 my refund still had not been processed (I put it down to holiday season), so I sent an email following up, and then another email on 09/01/15. During this time I gave my nephew one of the items purchased as a birthday gift on 04/01/15 it turned out to be faulty. So on 13/01/15 I left a voicemail and emailed again to follow up on the refund and to advise of the faulty toy. I received a 1 line response informing me Dawn has contacted her supplier. I replied seeking further clarification.
On 15/01/15 still having not received any update on my refund, I emailed AGAIN.. Surprisingly I received a response, again one line advising the refund has been processed. Checking my account today, indeed I did receive a refund but not for my returned item but for the faulty toy (great). So here I am on the 16/01/15 almost a month after returning the item and 2 weeks of chasing, sending another email threatening to raise a transaction dispute with my bank to recoup the funds. To my surprise I have just received (as I've been typing this review) pay pal confirmation stating that the refund has been processed, horray! And an email apology too!
I can't express how utterly disappointing and frustrating this experience has been, a customer service relationship shouldn't be so onerous on the customer.
MelissaHan would not shop at Lime Tree Kids again.
SENT WRONG ITEM
I am incredibly disappointed with this store's service. I ordered a present for my friend's baby shower, and when it arrived it was the completely wrong order - I got sent plastic bug bath squirters instead. My order summary that was attached to the parcel had my correct order on it, however for some reason the contents were completely wrong. I have sent the store an email, however it has already a couple of days and I have had no response. Suffice it to say I will have to do some last minute shopping so that I don't turn up empty handed for the shower.
I ordered a few items over the busy easter holiday season. The customer service was sensational and they really made an effort to ensure i received my purchases before easter, as i was concerned about how late i left my ordering. I received everything within two days and couldn't be happier with how good their communication with me was. And I love the products they stock. I will definitely be a repeat customer. Thank you !
I ordered some birthday presents for my daughter including a set of pink art buckets. I got a call the next week saying the pink was out if stock and if I wanted blue or red. The option if canceling was not presented. I chose the blue but what arrived was a very dark navy blue which looks disgusting. I emailed the store but no compensation was offered and my request to be removed from their mailing list was ignored.
I paid for a Grobag from the owner of Lime Tree Kids through her eBay shop on June the 1st. On the 13th I contacted asking for a tracking number as I had not received the item. On the 14th I received a response advising she had been in hospital and that it would be posted that day. I requested express post but did not receive a response back. On the 18th I again asked for a tracking number and not receive a response, lodged a Paypal dispute on the 19th of June. It is now nearly 3 weeks since payment of item. Later that day I receive a response advising item has still not been posted and that it will posted along with a free sleeping bag, the following day. On the 20th of June, I receive an email advising that the grobag has a mark on it and that she would like to wash it before sending the next day and that a full refund will be given along with the two free sleeping bags. Subsequently 5 minutes later another response is received that a refund has been processed however due to my lodgement of a Paypal dispute, the sleeping bags will now no longer be dispatched.
What an incredibly frustrating and disappointing service. If this is how she runs her business, I will be taking mine elsewhere.
I have made multiple purchases with Lime Tree Kids and never once been disappointed! This particular order I grabbed a Zoku quick pop maker amongst a multitude of stocking fillers for the entire family. I am so happy! I received my order 10 days after placing it. Lime Tree Kids regularly has facebook "liker" special offers so if you're not already a fan - get on it! I would also like to add that I received a cosmetically damaged item and not only was an identical item sent straight away but they also urged me to keep the damaged item which was still usable (just not good for the gift I bought it as.) Shelley and the team are just wonderful and always a pleasure to deal with. Lime Tree Kids is one of my all time favourite online stores and I ALWAYS point my family and friends in their direction!
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By 05/01/15 my refund still had not been processed (I put it down to holiday season), so I sent an email following up, and then another email on 09/01/15. During this time I gave my nephew one of the items purchased as a birthday gift on 04/01/15 it turned out to be faulty. So on 13/01/15 I left a voicemail and emailed again to follow up on the refund and to advise of the faulty toy. I received a 1 line response informing me Dawn has contacted her supplier. I replied seeking further clarification.
On 15/01/15 still having not received any update on my refund, I emailed AGAIN.. Surprisingly I received a response, again one line advising the refund has been processed. Checking my account today, indeed I did receive a refund but not for my returned item but for the faulty toy (great). So here I am on the 16/01/15 almost a month after returning the item and 2 weeks of chasing, sending another email threatening to raise a transaction dispute with my bank to recoup the funds. To my surprise I have just received (as I've been typing this review) pay pal confirmation stating that the refund has been processed, horray! And an email apology too!
I can't express how utterly disappointing and frustrating this experience has been, a customer service relationship shouldn't be so onerous on the customer.