Order on a helmet on Thursday, paid $15 for same day delivery. Didn't hear anything nor receive anything on the Thursday, Friday I emailed and wrote on their Facebook with no response then I called at 3pm. They then blame their computer system as it flagged my purchase as "spam" even though I used an official work email address when ordering through their OWN website. They happily took my money on the Thursday but never bother to call nor process the order as they thought it "might" have been spam. Their customer service is a joke along with their attitude. Would not recommend at all, buy somewhere else!
Great job, thanks! Was nervous as not a frequent online buyer. Was tempted by lowest prices could find for my action cams, also was a good sign of them being a local store and not eBay or overseas. 1st cam arrived in Mel within 3 days! 2nd cam came in 4 d, unfortunately had to be replaced, so from 6.30 pm Thursday I made a call to Pushys I got a replacement at lunch time on Monday! I have to say I was truly impressed! Great job guys and see u around!
Ps/ note, these guys put in their after business hours and you deal with someone here in Oz and not from somewhere from Ind.
I ordered a bicycle wheel from Pushys on Sunday afternoon. It arrived Monday afternoon! The wheel was on special and was a good price and the postage price was fine, especially considering it arrived within 24 hours!
I recently ordered some products from Pushys, to be exact I purchased some Stans crest wheels and also some Nobby Nic tyres. Firstly I would like to thank Pushys for some great advice. I was not too sure which wheels to put on my new Pivot mountain bike so I called up for some advice. I cannot remember the name of the guy i spoke to but he said he ran the crest wheels and he was really impressed with them. The weight, durability and price. So I went ahead. Within 3 days of ordering they were delivered to my doorstep by a very funny delivery man!! The wheels are great and the shipping was nearly too quick!!
I would definitely recommend Pushys as they have very friendly and knowledgeable customer service members. True riders. keep it up Pushys!!
No warranty or customer support for faulty products.
Used these guys for a year and all was fine until they sold me a pair of Gaerne spd mtb shoes that had the sole fall apart and separate from the rest of the shoe after 6 months of average/light use. I emailed them looking for a refund or exchange and their response was that they 'wouldn't process any warranty because the shoes they sold me were on sale', which according to NSW fair trading is illegal in Aus, as well as being totally shonky. (Note that just about all their items are on sale, all the time) After a couple of polite emails back and forth with no resolution they have stopped replying. I was really happy to be buying in OZ but after this experience, and hearing of other similar stories I would advise you to avoid these guys. Been shopping on Wiggle and CRC for years and once or twice when they've sold me a dud, they've sent out a replacement straight away without even asking me to post the old item back. That is proper customer service. Other good Aussie sites are Torpedo7 or mountainbikesdirect.com.au. If you're worried about not being covered by any sort of standard, legal warranty and having no customer support if you happen to get sent a dud, avoid Pushys online.
On the 05/06/2013 i ordered a 'GU Energy Gel Jet Blackberry' from Pushys and the following day i received notification that my order had been shipped,by the end of the week my order had arrived,so a pretty impressive turnaround.
Shipping was free as i ordered during a free shipping promotion.
On the 05/05/2013 i ordered a 'GU Energy Gel Just Plain' and the next day i received notification that my order had been shipped,and today (13/05/2013) the item arrived as described.
Shipping was free as i ordered during a free shipping promotion.
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